Cardiff FinTech: Application Support Engineer

Link Data Management Solutions Limited; Cardiff; On-site; GBP 24,000 - GBP 29,000; Full time

Job summary

A fintech software start-up in Cardiff is looking for an Application Support Engineer to assist multi-disciplined teams in delivering and supporting financial software. The role involves responding to service tickets, understanding customer needs, and providing 2nd line support. Ideal candidates will have a working knowledge of SQL, issue management systems like Jira, and a proactive approach to support. The company offers a competitive salary, performance-related bonuses, and a comprehensive benefits package.

Benefits

Competitive salary

Annual performance-related bonus

Health care plan

Pension

Life insurance

25 days holiday plus bank holidays

Qualifications

• Working knowledge of SQL including CRUD operations.
• Experience with issue management tools, particularly Jira.
• Ability to work in fast-paced agile development teams.

Responsibilities

• First point of contact for customer issues and service tickets.
• Triage incident details and respond to second line support requests.
• Track user interactions through the issue management system.

Skills

Working knowledge of Web/PC environments

Working knowledge of issue management systems

Understanding of SQL

Tools

Jira

Bitbucket

Oracle Forms

PostgreSQL

Job description

A fintech software start-up in Cardiff is looking for an Application Support Engineer to assist multi-disciplined teams in delivering and supporting financial software. The role involves responding to service tickets, understanding customer needs, and providing 2nd line support. Ideal candidates will have a working knowledge of SQL, issue management systems like Jira, and a proactive approach to support. The company offers a competitive salary, performance-related bonuses, and a comprehensive benefits package.