Car Service Booking Specialist

Vertu Motors plc; Gateshead; Hybrid; GBP 27,000; Full time

Job summary

A growing automotive company in Gateshead is seeking a Customer Service Advisor for its Bookings Department. This full-time role includes handling customer calls to book services and upselling products that maintain vehicle health. The position offers a salary of £26,031.72 and a hybrid working model after probation. Candidates should have contact centre experience and excellent customer service skills. Benefits include 25 days holiday, a colleague purchase scheme, and ongoing training opportunities.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share incentive scheme

Pension

Enhanced maternity and paternity

Qualifications

• Previous contact centre experience is essential.
• Motor Trade experience is advantageous but not essential.

Responsibilities

• Handle customer calls for booking services, MOTs, repairs, or recalls.
• Upsell beneficial products and services.

Skills

Customer service skills

Computer literacy

Job description

A growing automotive company in Gateshead is seeking a Customer Service Advisor for its Bookings Department. This full-time role includes handling customer calls to book services and upselling products that maintain vehicle health. The position offers a salary of £26,031.72 and a hybrid working model after probation. Candidates should have contact centre experience and excellent customer service skills. Benefits include 25 days holiday, a colleague purchase scheme, and ongoing training opportunities.