Call Centre Agent

Encore Capital Group.; Saltcoats; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A financial services company is seeking a Customer Consultant to join their Saltcoats office starting March 2, 2026. The role involves handling customer calls, providing exceptional service, and tailoring repayment plans to aid financial recovery. With a starting salary of £25,396 per annum, this position also offers performance-related bonuses, generous leave, and comprehensive well-being support. Join a rapidly expanding team dedicated to inclusivity and exceptional customer care.

Benefits

Performance related bonus

31 days holiday (pro rata)

Healthcare cash back plan

Employee Assistance Programme

Qualifications

• You will need to handle inbound and outbound customer calls.
• You must deliver solutions with care and empathy.
• Hitting call quality standards and KPIs is essential.

Responsibilities

• Handle inbound and outbound calls effectively.
• Provide exceptional customer service over the phone.
• Tailor repayment plans for managing debts.

Skills

Exceptional customer service

Communication skills

Empathy

Ability to handle difficult conversations

Job description

We have an you to join our Customer Operations department as Customer Consultants in our Saltcoats office,KA21 5JT, starting on 2nd March 2026

Our office is just a few minutes walk from Saltcoatsn

Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being.

We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.

What we offer:

• A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly -you could earn around an additional £300- £500 plus a month!
• 31 days holiday(pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Insurance - healthcare cash back plan, travel insurance, life assurance.
• Employee Assistance Programme – with access to remote physiotherapy, GP appointments, nutritionists, personal trainers, lifestyle coaches, legal support, wellbeing resources and much more

What you’ll be doing:

• Handling inbound and outbound dialler based calls.
• Providing exceptional customer service via telephone
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Hitting your call quality standards and KPIs
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

Training and Shifts:

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 – Monday to Friday 8:00am - 4:30pm

Week 2 – Monday to Friday 9:00am- 5:30pm

Week 3 – Monday: 12:30pm- 8:00pm

Saturday (1 in 3): 9am-1.30pm

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company!

We are looking for people to interview with us ASAP. Apply Now!

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18