Business Systems Manager

Ancientandbrave; Lewes; On-site; GBP 55,000 - 75,000; Full time

Job summary

A mission-driven wellness brand in the UK seeks a Business Systems Manager to oversee digital infrastructure and optimize operational platforms. The successful candidate will manage the ERP system, troubleshoot issues, and ensure data integrity and compliance. Strong ERP experience and technical problem-solving skills are essential. This role offers a collaborative work environment with excellent benefits including healthcare and professional development.

Benefits

Company laptop and headphones

50% off products

Discretionary bonus based on performance

Private Medical Insurance

Annual holiday allowance of 25 days

Continuous training opportunities

Qualifications

• Experience with systems supporting operations, sales, and finance in a consumer-goods field.
• Proven ability to manage external vendors and stakeholder relationships.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage core business systems including the ERP (Enterprise Resource Planning) System.
• Drive technical innovation and improvements to support company growth.
• Deliver regular reports on system health, performance, and usage.

Skills

Strong technical background

Advanced knowledge of ERP system(s)

Data analysis and presentation skills

Clear written and verbal communication skills

Organizational and multitasking skills

Tools

ERP systems (Priority, Oracle Netsuite, SAP)

MS Office

G-Suite

Job description

About Ancient + Brave

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health. We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment. As a B-Corp, Ancient + Brave meets the highest standards of social and environmental impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe\'s Fastest Growing Companies, 2025. Want to be a part of a team that’s shaping the future of health and wellbeing? We\'d love to have you!

The Role

We’re on the lookout for a Business Systems Manager to take charge of our growing digital infrastructure. We need a sharp, solution-oriented systems leader to ensure our operational platforms run smoothly, scale effectively, and deliver real value to the business. You’ll be responsible for the end to end functionality of our Enterprise Resource Platform (ERP) and all the connecting systems like Shopify and our third party logistics (3PL) service providers’ Warehouse Management Systems (WMS). You’ll also own the relationships for our outsourced office-IT provision. You’ll work closely with internal teams and external partners to keep everything connected, optimised, and future-ready. From system troubleshooting to driving automation and leading process improvements, you’ll be the go-to person for all things business systems.

Key Responsibilities

Reporting to the Chief Finance Officer (CFO) you will be responsible for the following:

• System Management & Administration
• Manage core business systems including our ERP (Enterprise Resource Planning) System - Priority
• Connections to Shopify, Amazon and other similar order-management systems
• Operational systems including integrations to 3PLs’ WMS
• Be the first point of contact for all business-critical infrastructure and engage with third-party specialists to deliver business continuity and continuous improvement
• Monitor APIs and automations
• Resolve errors promptly and suggest improvements
• Overall responsibility for internal communications platforms, email, software and file management systems (G-Suite, Slack, Notion). Main point of contact for IT helpdesk support
• Maintain, troubleshoot, and optimise systems to ensure performance and integration
• Safeguard data integrity, enforce security standards, and manage backups
• Act as the internal owner for data protection and compliance within Priority and related systems, ensuring alignment with GDPR and other relevant data privacy regulations, managing access controls, supporting audits and collaborating with other internal departments to implement and maintain robust data governance policies
• Drive technical innovation and improvements to support company growth
• Document system processes, integrations, and automations clearly and accurately
• Manage the budget for Systems and IT operations, escalate challenges and implement efficiencies

ERP & Integrated Systems Project Management

• Provide ERP user support, including training and light customization
• Assist in rolling out new systems and upgrading existing ones
• Collaborate with finance, sales, operations, and other teams to align tech with needs
• Develop project timelines, manage budgets, and track implementation progress
• Use Notion to manage projects, document workflows, and coordinate cross-team collaboration

Process Improvement

• Evaluate current processes and recommend improvements or automation
• Partner with leadership and teams to identify and implement system-based enhancements

Vendor & Stakeholder Management

• Manage relationships with software vendors and external tech partners
• Handle contracts, service-level agreements, and system updates
• Coordinate training to ensure all users can navigate systems confidently

Reporting & Analysis

• Deliver regular reports on system health, performance, and usage
• Ensure seamless data flow across platforms
• Detect and resolve anomalies
• Provide actionable insights to support business decision-making

Team Collaboration

• Work cross-functionally with internal teams and consultants to ensure system stability
• Create and update internal IT policies and recommend appropriate external support resources

Who You Are

• To be successful in this role, you will need the following skills / knowledge / experience:
• Strong technical background with a history of delivering impactful systems projects whilst maintaining operational excellence.
• Advanced knowledge of ERP system(s). Ideally Priority, but other systems eg Oracle Netsuite / SAP / Microsoft Dynamics Business Central are applicable
• Experience with systems supporting operations, sales, and finance in a consumer-goods field
• Proven ability to manage external vendors and stakeholder relationships.
• Strong data analysis and presentation skills.
• Advanced knowledge of MS Office and G-Suite, etc.
• Clear and confident written and verbal communication skills, including the ability to “translate” technical jargon into business-impact for senior stakeholders, and to simplify concepts for users of all levels.
• High attention to detail with a structured, methodical approach
• Strong analytical and problem-solving capabilities, even under pressure.
• Comfortable working in a fast paced environment with cross-functional teams and adapting to different needs.
• Excellent organisational and multitasking skills

Why Join Us

Ancient + Brave are a community-built brand and embracing innovation and sustainability with social and environmental responsibility is at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to our commitment to balance profit and purpose - working with us means being part of building a truly sustainable product. We are B Corp certified and members of 1% for the Planet, committed to giving back a portion of all sales towards helping environmental partners, so we can work together towards a better future for our planet.

At Ancient + Brave you’ll find an engaging, collaborative and inclusive work environment where your talents will be nurtured, and your contributions valued.

We provide all our team members with suitable laptop computers & headphones and our office is equipped with monitors, ergonomic chairs and sitting + standing desks. Our kitchen is fully stocked with the usual supplies as well as limitless supply of A+B products (you also get 50% off on any product you wish to purchase).

We pay a discretionary bonus based on a mix of company performance and individual contributions and review our salaries annually. Our pension contributions are ESG invested. Our Private Medical Insurance is designed to support your health and wellbeing, providing swift access to high-quality care whenever you need it most. Our Medicash plan offers access to specialist consultations, 24/7 Virtual GP and health screenings as well as dental, optical and complementary therapies and access to confidential support via its EAP programme. Our Mintago platform gives employees access to financial wellbeing advice and support as well as retail discounts and salary sacrifice schemes, which cover childcare, cycle to work, gym membership, groceries and mobile/tech purchase. In addition to our regular annual holiday allowance of 25 days plus bank holidays, we also offer one Wellbeing day to use as needed. We offer continuous training & professional development opportunities and our team members get to enjoy complimentary nutrition and workout sessions in the office. We support a number of charities, coordinating our fund-raising initiatives for maximum impact. We hold two social events a year to come together and connect in a meaningful way.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.

Note: We expect new joiners to be in the office full time due to our ways of working as a fast-paced scale-up.