Business Systems Analyst United Kingdom

Mesh-AI Limited; City of London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading AI tech firm in London seeks a Business Systems Analyst to bridge process design with IT systems. This role involves configuring SaaS platforms, ensuring data governance, and collaborating with diverse teams to enhance operations. Candidates should have 3–5 years in a similar role, strong communication skills, and experience with APIs and SaaS configurations. The company offers flexibility and a supportive, remote-first culture.

Benefits

Competitive compensation package

Flexibility in work arrangements

Remote-first work environment

Professional growth opportunities

Qualifications

• Hands-on experience with SaaS configuration and iPaaS solutions.
• Familiarity with APIs, JSON, and webhooks.
• Proven track record of delivering integrations.

Responsibilities

• Capture business needs and convert them into specifications.
• Configure SaaS platforms and maintain integrations.
• Define data contracts and monitor sync health.

Skills

Process design

System problem-solving

Data governance

Strong communication

Curiosity

Education

3–5 years in business systems or solutions analysis

Tools

SaaS configuration

iPaaS (e.g., Zapier/Make)

APIs

SQL

Job description

Overview

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Business Operations team builds the systems, processes, and insights that drive execution and decision-making across the company. We create clarity, remove blockers, and ensure teams have the tools, data, and support they need to move quickly and confidently.

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the Role

We’re seeking a Business Systems Analyst to bridge process design with the systems our IT team manages. You’ll translate business requirements into configurations, integrations, and automations that make work simpler and data cleaner. Partnering with BizOps, IT, and domain teams, you’ll map data flows, define source-of-truth rules, and ensure our Lead-to-Load (L2L) lifecycle is reflected in our tooling. If you enjoy connecting dots across apps, APIs and users, and you care about reliability, data integrity and UX - this role gives you scope to shape Nscale’s operating backbone.

What You’ll be Doing

• Requirements & Process Design
  • Facilitate discovery to capture business needs and edge cases
  • Convert requirements into specs, user stories and acceptance criteria
  • Ensure workflows align to L2L process design and controls
• Systems Configuration & Integrations
  • Configure SaaS platforms; manage fields, objects and permissions
  • Design and maintain integrations (native, iPaaS, API-based)
  • Implement automations to reduce manual steps and errors
• Data Governance & Reliability
  • Define data contracts, definitions and lineage across systems
  • Establish validation rules, dedupe logic and audit trails
  • Monitor sync health; triage breakages and coordinate fixes
• Change Management & Enablement
  • Partner with IT on release planning, testing, and deployment
  • Maintain user guides and run training for new capabilities
  • Capture feedback - iterate for usability and adoption

About You

• Obsessed with process and a systems problem-solver
• Fluent in data models, integrations and permission concepts
• Comfortable writing user stories and acceptance tests
• Strong communicator who can talk to both engineers and operators
• Quality-minded; you design for reliability and maintainability
• Pragmatic; you know when to buy, build or simplify
• Curious and proactive; you chase root causes, not symptoms
• Thrive in fast-changing environments with evolving requirements

Qualifications & Experience

• 3–5 years in business systems, solutions analysis, or similar
• Hands-on experience with SaaS configuration and iPaaS (e.g., Zapier/Make)
• Familiarity with APIs, JSON, webhooks, and basic scripting/SQL
• Proven track record delivering integrations and data quality improvements
• Experience partnering with IT/InfoSec on access and change control

What We Can Offer You

• A collaborative, supportive, and innovative environment where your contributions will make a real impact.
• A competitive compensation package (base + equity) with reviews every 12 months.
• Work at one of the fastest-growing tech startups, backed by top PE/VC firms.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We see you as individuals first, employees second. This approach includes all the expected perks but goes beyond that to offer true flexibility. We’re proud to be a workplace that trusts our Nscalers to excel in their roles while giving you the freedom to shape your day
• Remote-first: Join our remote-first team, and enjoy the flexibility of remote work, allowing you to create a productive and balanced work-life setup, while staying connected with your global team.

At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

EEO statement applies. We are an equal opportunity employer and welcome applicants of all backgrounds.