Business Support Officer

New Start Highland; Inverness; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Inverness is seeking a Business Support Officer to manage office operations and maintain strong relationships within the team. Responsibilities include providing accurate reports, ensuring compliance with health and safety regulations, and supervising office management tasks. Strong communication skills and experience in office management are essential. The role offers a chance to work in a collaborative environment focused on community support.

Qualifications

• Strong communication skills and ability to liaise with different stakeholders.
• Experience in office management and data reporting.
• Knowledge of health and safety regulations.

Responsibilities

• Provide and develop accurate reports for the Leadership Team.
• Manage the main reception and work with volunteers.
• Lead in procurement and ordering of office supplies.
• Ensure compliance with health and safety procedures.

Skills

Office Management

Communication

Health and Safety Compliance

IT Coordination

Job description

The post-holder will work closely with and report to the Chief Executive across the range of activities covered by the post.

Working Relationships

The Business Support Officer will work with the Chief Executive and the wider leadership team. The post-holder will be required to develop effective and positive working relationships with all New Start Highland departments, colleagues and customers.

Key Results & KPI's

• To assist in ensuring that in all aspects of work, New Start Highland’s values, policies and procedures are adhered to in a consistent manner
• To maintain confidentiality
• To liaise with staff, volunteers, service users and the general public in a courteous manner that promotes a positive image and upholds the company reputation
• To support the Leadership Team to maintain safe systems of work ensuring quality of service and all relevant Health and Safety regulations are consistently delivered
• To communicate clearly and effectively with other members of the team and the general public

Key Tasks & Duties

• Office Management – Provide and develop accurate reports required for the NSH Leadership Team, and partner as required with departments at NSH to ensure data is accurate and timely
• Responsible for NSH main reception, working with volunteers to manage this service.
• Manage and develop the conference room bookings at New Start Highland linking with The Yard Café for catering
• Supervise contracts and providers مشتر services such as consumables, minor office renovations and cleaning, including office equipment such as photocopiers, franking machine, etc.
• Lead in the procurement and ordering of office desperation like equipment and stationery, and consumables anticipatively to maintain cost‑effectiveness
• Track staff issues and requests about the building, office facilities, fixtures and fittings, and ensure they are responded to in a timely manner.
• Group Infrastructure – In partnership with the NSH leadership team lead on communications with the outsourced IT provider for company IT requests, mobile phones, etc.
• Act as the point of contact for broadband and WIFI procurement, fixed asset registers, and other infrastructure, and for company building services and suppliers.
• Partner with the Marketing team to manage internal digital platforms.
• Compliance & Security – Coordinate and ensure all managers comply with H&S procedures, mandatory training, fire evacuation plans, fire alarm testing, fire extinguishers.
• Oversee H&S responsibilities with the能买吗 premises (Carsegate)
• Risk assessments, health & safety checks, fire evacuation plans, fire alarm testing, fire extinguishers etc.
• Inform appropriate facility management works are carried out as required.
• Ensure compliance with documentation/records required for auditors of NSH