Business Support Administrator

Ibchealthcare; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Leicester is looking for a Business Support Administrator. In this role, you will manage utility accounts, assist with invoicing workflows, and provide general administrative support. The ideal candidate is proactive, detail-driven, and capable of thriving in a fast-paced environment. This full-time position offers various benefits and opportunities for career development.

Benefits

Competitive salary

Fully paid training and induction

Career development opportunities

Funded qualifications

Reward schemes

Free access to online courses

Cycle to Work scheme

Wellbeing support

Qualifications

• Experience in administrative roles with a focus on finance and accounts.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong analytical skills to resolve discrepancies in utility bills.

Responsibilities

• Submit accurate meter readings and manage utility accounts.
• Process invoices and monitor overdue payments.
• Maintain accurate records of purchases, contracts, and supplier agreements.

Skills

Proactive

Detail-driven

Effective communication

Organizational skills

Tools

Xero

Pleo

Job description

Job Title: Business Support Administrator

Location: Leicester

Pay: £12.21 per hour

Contract: 37.5 hrs per week, Monday to Friday 09.00am – 17.00pm

Ready to Make an Impact? Join Our Dynamic Team!

IBC Healthcare is dedicated to delivering operational excellence, and we’re looking for a proactive and detail‑driven Business Support Administrator to strengthen our finance and accounts payable team. This role is perfect for someone who thrives in a fast‑paced environment and enjoys keeping processes running smoothly behind the scenes.

You’ll play a key part in managing utilities, supporting invoicing workflows, maintaining accurate records, and ensuring seamless administrative operations across our accounts payable function.

Key Responsibilities

Meter Readings & Utilities Management

• Submit accurate meter readings via online portals.
• Manage tenancy transfers for supported living (utilities and council tax).
• Set up direct debits for utility providers.
• Create and manage utility accounts for gas, electricity, and water.
• Maintain and update utility account data.
• Analyse utility bills and resolve discrepancies.

Invoicing & Purchasing

• Download, scan, and process invoices; handle sales invoice posting and postal tasks.
• Manage Pleo (company credit card) accounts and amendment requests.
• Monitor overdue invoices in Xero and follow up accordingly.
• Update SL Rental Sheets and oversee purchase approval processes.
• Research vendors and negotiate competitive pricing for contract renewals.
• Build and maintain strong supplier relationships.
• Ensure timely delivery of goods and services.
• Approve orders via the internal purchasing platform.
• Create invoices and maintain comprehensive records

Online Portals & Record Management

• Create and manage online utility portals.
• Maintain payment records and track council tax across all sites.

General Administrative Support

• Provide ad‑hoc administrative assistance as required.
• Handle postal duties and telephone queries, including communication with HMRC.
• Coordinate smart meter upgrades.
• Produce and distribute reports as requested by management.

Coordination & Communication

• Communicate effectively with internal teams and external stakeholders.
• Track and resolve pending approval requests.
• Prioritise tasks and meet deadlines in a busy environment.

Record Keeping

• Maintain accurate records of purchases, contracts, and supplier agreements.
• Ensure all documentation is organised and accessible.
• Regularly update internal databases.

What We Offer

• Competitive salary
• Fully paid comprehensive training and induction
• Career development and progression opportunities
• Funded qualifications
• Reward and recognition schemes (including Star Performer of the Month)
• Blue Light Card
• Free access to Udemy online courses
• Cycle to Work scheme
• Employee Assistance Programme
• Enhanced maternity and paternity benefits
• Wellbeing support

Apply today and become part of a team that truly makes a difference.

INDMP