Business Change, Improvement and Assurance Manager

Lenvi Servicing Limited; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading credit and analytics platform in Cardiff is seeking a Business Change, Improvement and Assurance Manager. You will lead a team to drive transformation and ensure seamless execution of operational changes. The ideal candidate has deep change management expertise, strong leadership abilities, and a proactive approach to problem-solving. This full-time position offers competitive benefits including annual cash payments towards flexible benefits and a matched pension scheme.

Benefits

28 days + 8 bank holidays

Cash payment towards flexible benefits

Life Assurance x4

Company sick pay

Matched pension scheme

Discounts with major retailers

Maternity/paternity leave benefits

Qualifications

• Deep understanding of change management principles.
• Experience in operational resilience within a lending environment.
• Strong leadership skills and ability to influence stakeholders.

Responsibilities

• Lead a team of analysts to execute business and client changes.
• Define and implement operational change management vision.
• Drive process improvements across operational workflows.
• Ensure delivery of operational assurance to meet requirements.
• Collect and analyze performance data for operational efficiency.
• Manage and develop a high-performing team.

Skills

Change Management Expertise

Operational & Risk Knowledge

Leadership & Influence

Strategic Thinking & Problem Solving

Communication & Stakeholder Management

Adaptability & Prioritisation

Job description

Business Change, Improvement and Assurance Manager page is loaded## Business Change, Improvement and Assurance Managerlocations: Cardiff - One Capital Quartertime type: Full timeposted on: Posted 26 Days Agojob requisition id: R14686Management LevelFWe are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, we will achieve this through unwavering focus on our people, product, and clients.We’re not just shaping the future of lending – we’re redefining it. With cutting-edge technology, deep industry expertise, and a commitment to innovation, we empower businesses to thrive in an ever-evolving financial landscape. We’re looking for a passionate Operations Effectiveness Manager to help drive transformation within our Operations servicing function.**Our Values Statement**We epitomise the values of being bold, insightful, energetic, and curious. Embracing calculated risks, thinking deeply, bringing enthusiasm, and constantly seeking knowledge. These values fuel our innovative spirit, drive our growth, and enable us to make a positive impact on our stakeholders.**The Role:**As our Business Change, Improvement and Assurance Manager , you’ll lead a team of analysts and coordinate with internal teams to ensure the seamless execution of business and client change within our Operations servicing function. This role will see you oversee operational assurance for internal and client use, utilising this as well as other performance data and RCA to drive transformation, optimise processes, and ensuring our operations align with business goals.**What You’ll Be Doing:*** Operational Change Management – Define and implement a clear vision, strategy, and roadmap for business change initiatives, engaging stakeholders and considering wider operational impacts.* Process Improvement – Foster a culture of continuous learning and innovation, driving improvements across operational workflows.* Operational Assurance – ensure successful delivery of operational assurance processes to meet contractual requirements, and help identify and drive performance improvements.* Resource Management – Ensure optimal use of resources, including personnel, technology, and equipment, coordinating with department heads to address bottlenecks.* Data Analysis & Reporting – Collect and analyse performance data, generating insights to drive operational efficiency.* Leadership & Mentoring – Manage and develop a high-performing team, fostering collaboration and excellence.**What We’re Looking For:*** Change Management Expertise – A deep understanding of change management principles and a passion for solving complex business challenges.* Operational & Risk Knowledge – Experience in operational resilience within a lending environment, with the ability to identify risks and opportunities.* Leadership & Influence – Strong leadership skills, with experience managing teams and influencing key stakeholders.* Strategic Thinking & Problem Solving – A proactive approach to identifying issues and driving effective solutions.* Communication & Stakeholder Management – Exceptional communication skills, comfortable leading discussions with senior stakeholders.* Adaptability & Prioritisation – Ability to balance multiple priorities and thrive in a fast-paced, evolving environment.**What you'll get in return:*** 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.* A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.* x4 Life Assurance.* Company sick pay (2 months full pay, 2 months half, following probation).* Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).* Discounts with major retailers (EQ Wins).* Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.**Our Diversity Statement**At Lenvi we encourage individuals from all walks of life, without exception, to join our team. We know diversity fuels innovation and creativity, so we welcome applications from anyone, with any background.We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.