Business Applications Support Analyst - SaaS & API Integrations

Reiss Ltd.; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading fashion retailer is seeking a Business Applications Support Analyst to maintain and support their business applications. The role requires strong experience in retail IT systems, API integrations, and excellent customer service skills. Key responsibilities include monitoring application behavior and ensuring data integrity, all while working in a varied shift pattern. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary and company bonus

Up to 65% employee discount

Access to exclusive sample sales

Wellbeing services

Health support plan

Workplace pension contributions

Enhanced parental leave policies

Electric Vehicle scheme

Cycle to Work programme

Season ticket travel loan

Qualifications

• Current experience in retail IT business systems support.
• Experience with SaaS solutions and API integrations is essential.
• Proficient in Excel and other Microsoft applications.

Responsibilities

• Provide proactive and reactive support for applications.
• Investigate and resolve exceptional behavior promptly.
• Deliver outstanding customer service by swiftly responding to incidents.

Skills

Retail IT business systems support

SaaS solutions

API integrations

Data manipulation

Excel skills

Power BI

Tools

Microsoft Dynamics 365 Business Central

Google Big Query

Power Automate

Job description

A leading fashion retailer is seeking a Business Applications Support Analyst to maintain and support their business applications. The role requires strong experience in retail IT systems, API integrations, and excellent customer service skills. Key responsibilities include monitoring application behavior and ensuring data integrity, all while working in a varied shift pattern. This position offers a competitive salary and various employee benefits.