Business Analyst

Caresoft Global Limited; Gaydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is looking for a Business Analyst located in Gaydon, Warwick, with hybrid work flexibility. The role involves supporting the integration of four CEX teams through process mapping, stakeholder engagement, and delivery of operational changes. Candidates should be skilled in business analysis and have experience with tools like Visio or Lucidchart. This is a contract position, offering competitive pay and requiring strong communication skills.

Qualifications

• Proven experience in business analysis and process mapping.
• Strong stakeholder engagement skills.
• Experience in automotive, digital, or customer experience domains is a plus.

Responsibilities

• Lead end-to-end process mapping across CEX functions.
• Collaborate to build a process inventory and document processes.
• Engage with stakeholders to validate process designs.
• Identify inefficiencies and improvement opportunities.
• Clarify responsibilities and accountabilities in each process.
• Document hand-offs and interactions between teams.

Skills

Business analysis

Process mapping

Stakeholder engagement

Workshop facilitation

Delivery-focused mindset

Tools

Visio

Lucidchart

Job description

Job Title: Business Analyst

Location: Gaydon, Warwick (Hybrid)

Rate: £34.75ph via an Umbrella Company (Inside IR35) or £25.90ph PAYE

Employment Type: Contract (6 months)

Hours: Standard 40 Hours Per Week

Reference: J36369235

Purpose of the Role

Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities

• Leadend-to-end process mappingacross CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
• Collaborate with CEX Unity Project leads to build a process inventory anddefine and document current and future state processes in AIRS ( business process management tool)
• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
• Identifyduplication, inefficiencies, and improvement opportunities.
• Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
• Identify and document hand-offs and interactions between teams across processes.
• Support the development ofRACI documents, operating model artefacts, and change impact assessments.
• Contribute to the detailedorganisation designandtransition planningfor CEX Unity.
• Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensuretimely and effective delivery.

Skills & Experience

• Proven experience inbusiness analysis and process mapping(e.g. Visio, Lucidchart).
• Workshop facilitation.
• Strongstakeholder engagementskills, with the ability to navigate complex matrix environments.
• Delivery-focused mindset with experience intransformation programmes.
• Comfortable working inambiguous and evolving environments.
• Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes

• Collaborative and proactive.
• Able to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Familiarity with organisation design and change management principles.

Additional Information

This role is INSIDE IR35

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.