Business Analyst

Made Tech Limited; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading technology firm in the UK is looking for a Business Analyst to enhance public service delivery. Responsibilities include analysing business needs, conducting feasibility studies, and ensuring proposed solutions meet user requirements. Requires strong analytical skills and the ability to work on complex problems. This role offers a chance to significantly impact public sector services.

Qualifications

• Ability to apply structured approaches to complex problems.
• Experience in analysing business goals and functions.
• Capability to conduct options analysis and feasibility studies.
• Skills in developing models and system requirements.

Responsibilities

• Deliver public services for users verified by performance measures.
• Align personal performance with standards through peer feedback.
• Support implementation of proposed business improvements.
• Analyse business scenarios to develop acceptance criteria.

Skills

Business analysis

Business process improvement

Business process testing

Methods and tools

Requirements definition and management

Systems analysis

User experience analysis

Job description

About the role

Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assess the implications

Key responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, knowledge and expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs
• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
• Analyse, design and prioritise business changes to improve business operations and services

Business process improvement

• Support the implementation of proposed business improvements

Business process testing

• Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project

Methods and tools

• Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

Requirements definition and management

• Identify, analyse, challenge and validate business and user requirements
• Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project
• Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
• Build and reach consensus with stakeholders
• Work to improve stakeholder relationships using evidence to explain decisions

Systems analysis

• Identify and analyse IT system capabilities
• Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

Testing

• Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• Review prototypes, tests plans and tests outcome reporting

User experience analysis

• Apply basic techniques to analyse, validate and prioritise user experience needs
• Present findings in an accessible and easy to understand way to support data‑informed decision making, based on user research

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

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