Business Administrator Apprentice

Nottingham College; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local educational institution in the UK is seeking a dedicated individual to assist with customer service and administrative tasks within their optician training program. The role involves supporting staff training, managing customer appointments and records, and utilizing Microsoft Office skills. Ideal candidates should demonstrate strong customer service abilities and basic knowledge in business finance. This role offers a dynamic environment focused on learning and development.

Qualifications

• Ability to support staff training and manage appointment bookings.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Understanding of business finance and customer service standards.

Responsibilities

• Support with staff training in optician roles.
• Be the first point of contact for customers.
• Manage documentation and customer records efficiently.

Skills

Customer service

Communication skills

Basic business finance knowledge

Microsoft Office proficiency

Job description

Day to day duties will include:

• Support with staff training
• Minute meeting
• Complete a project toward the apprenticeship
• Produce accurate records and documents
• Use of Microsoft office packages such as Word, Excel
• Be the first point of contact for customers over the phone and in the opticians
• Understand and use internal policies
• Basic understanding of business finance
• Sending paperwork to customers
• Contacting customers to make them aware their glasses are ready
• Booking appointments
• Filing customer records
• Setting up and carrying out pre-testing
• Dispensing with supervision
• Ensuring standards for quality, customer service and health and safety are met
• Utilisie special product knowledge when required
• Provide customer service within the shop