Business Administration Apprentice

Strategic Advocacy; Chesterton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A community health organization in Chesterton is seeking a Business Administration Apprentice to assist with customer service, data management, and support community projects. The ideal candidate will possess strong communication skills and a commitment to learning through the Business Administrator Level 3 Apprenticeship. This full-time position provides a unique opportunity to contribute to important health initiatives while gaining essential administrative experience.

Qualifications

• Strong communication skills to interact with the public and professionals.
• Ability to manage and interpret data effectively.
• Experience or familiarity with customer service environments.

Responsibilities

• Respond to phone calls, emails, and online enquiries politely.
• Help clients book support sessions and manage schedules.
• Assist with planning targeted service projects in the community.
• Review derived data to identify trends and improve service.
• Update client information and prepare reports.
• Support internal meetings and promotional campaigns.

Skills

Communication skills

Data management

Customer service

Education

Business Administrator Level 3 Apprenticeship Standard

Job description

Business Administration Apprentice

Strategic Advocacy

As healthcare and education professionals, we had first‑hand experience of public services that had failed people, people who needed them most, and we believed that we could provide a different, more flexible approach. We want to combine our expertise and experiences of the social and economic problems that hold people back and find a way to support and empower people to live healthier, better lives regardless of their background. Eradicating health inequalities is crucial to our vision. It requires a holistic approach, empowering individuals to become active participants in their health. At ABL health we achieve this by providing access to education, resources, and support that enable people to make informed choices about their health and wellbeing. We also strive to create a healthy environment that supports positive behaviour change and reduces barriers to accessing healthcare services. We believe we can give everyone the opportunity to achieve a Better Life.

Roles and Responsibilities

• Administrator Role (FTE or PTE)
• Operations Aide (FTE or PTE)
• Customer Service Support:

  Respond to phone calls, emails, and online enquiries from members of the public, professionals, and partner organisations in a polite, professional, and helpful manner. Assist with the first point of contact, offering reassurance and signposting to the right support if necessary.

• Appointment Coordination:

  Help clients book support sessions and ensure schedules are kept up‑to‑date. Use electronic systems to manage bookings and support the wider team in keeping records accurate and confidential.

• Special Projects:

  Assist with planning and implementation of targeted service projects within the Gloucestershire community, tasked to us by key stakeholders within the county.

• Interpreting/Presenting Data:

  Review derived data from the service to identify trends, interpret service performance, and relay findings back to the service to facilitate improvements.

• Data Entry/Record Management:

  Update client information in our digital systems, assist with preparing reports, and ensure key information is filed and shared in line with data protection requirements.

• Team Support:

  Assist with internal meetings, promotional campaigns, and community outreach events. May help create flyers, manage social media posts, or gather feedback from service users to improve our services.

• Business Administrator Level 3 Apprenticeship Standard
• Training primarily at the employer’s premises, with occasional attendance required at Cirencester College.
• Schedule: Monday to Friday (one day per week for apprenticeships).

Seniority level

Internship

Employment type

Full‑time

Job function

Administrative

Industries

Administrative and Support Services