Brand Expert

BMW; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestige automotive retailer in Stevenage is seeking a Brand Expert to engage with customers and promote BMW/MINI products. You will be the first point of contact and must possess strong customer service skills. The role requires a passion for delivering exceptional service and an eagerness to learn about the brand. This full-time position offers an industry-leading benefits package, including extensive training, competitive holiday entitlement, and various discounts.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Minimum customer service experience in a retail environment is required.
• Previous experience in retail preferred.
• Passion for delivering excellent customer service is a key attribute.

Responsibilities

• Initiate conversation and build rapport with customers.
• Promote the benefits and unique selling points of BMW/MINI.
• Contribute to a team focused on high levels of service.

Skills

Customer service experience

Exceptional customer care

Enthusiasm and self-motivation

Job description

Sytner Stevenage is looking for a Brand Expert.

Your role

As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW/MINI, accessories and vehicles.

This is a full‑time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Your profile

When applying for this role please consider that we require candidates to have customer service experience within a retail environment as a minimum requirement for this role.

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self‑motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW/MINI.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Rewards

Sytner Group are delighted to provide an industry‑leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

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