Brand Ambassador

Battersea Power Station; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury automotive brand is seeking a Brand Ambassador at Battersea Power Station, Edinburgh. The role involves providing exceptional customer service, presenting products, and supporting team events. Ideal candidates have experience in hospitality or premium retail, with strong multitasking abilities. This position offers a dynamic environment focusing on customer engagement and brand representation. A driving license is desirable, making it suitable for individuals passionate about the luxury automotive sector.

Qualifications

• A-level or training in hospitality or premium retail is preferable.
• Experience in customer care or premium/luxury retail is required.
• Driving license class B is desirable.

Responsibilities

• Accept incoming calls and identify customer needs.
• Present the Brand and Products to potential customers.
• Support team in organizing events in the studio.
• Provide professional and courteous service to customers.
• Ensure cleanliness and order in the studio.

Skills

Multitasking ability

Customer care

Hospitality experience

Team collaboration

Driving license class B

Education

A-level or equivalent

Job description

Brand Ambassador – Genesis Motors (Hyundai)

Retail | Full Time

Job Title: Brand Ambassador
Reports to: Genesis Experience Lead
Hours: Full Time
Location; Battersea Power Station

Job Purpose:
To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.
About us:
Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son-Nim philosophy ensures each pros.
Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:

• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh

Key Responsibilities:

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
• Present the Brand and Products to potential customers and people interested in the brand.
• Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
• Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio

Personal Specification:

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
• Driving license class B (desirable)
• Multitasking ability
• Ability to deliver a best-in-class customer service

Core Values (The Hyundai Way):

• Customer (Safety & Quality, Tenacity)
• People (Diversity & Inclusion, Expertise)
• Globality (Integrity, Data Driven Thinking)