Branch Manager to National Windscreens NORWICH

National Windscreens; Norwich; On-site; GBP 37,000; Full time

Job summary

A leading windscreen repair company in Norwich is seeking an experienced Branch Manager to lead a dedicated team and ensure smooth operations. The ideal candidate will have management experience, excellent communication skills, and the ability to engage with customers effectively. This role offers a competitive salary of £37,000, bonus potential, 33 days holiday, and additional perks including a pension scheme and employee discounts, as part of a growing team committed to delivering exceptional service.

Benefits

Competitive base remuneration

Lucrative bonus potential

33 days holiday per year

Salary sacrifice pension scheme

Company sickness pay

Employee discount platform

Access to Employee Assistance Programme

Refer a friend scheme

Qualifications

• Experience in a management or supervisory role, ideally in the Automotive industry.
• High standard of both verbal and written communication.
• Ability to work towards key performance targets.

Responsibilities

• Lead your branch and drive team success.
• Engage with customers to convert inquiries.
• Manage stock and arrange appointments.
• Ensure a safe working environment.

Skills

Computer literacy

Organized

Management experience

Excellent verbal and written communication

Interpersonal skills

Knowledge of stock management

Ability to work on own initiative

Job description

Join National Windscreens, a leading independent windscreen repair and replacement company in the UK. We are looking for an experienced Branch Manager to join our friendly and professional team in NORWICH with oversight of DISS.

With a nationwide network of fitting centres, modern fleet of vehicles and state of the art tools; National Windscreens services some of the best insurers, fleets and local businesses across the UK.

What will you be doing?

• As the leader of your branch, you'll play a pivotal role in building and steering your team towards success, igniting their potential to deliver top-notch performance whilst ensuring the smooth running of the day-to-day operations.
• You will engage with professional customer relations, building trust and maximising the opportunity to convert potential enquires into customers.
• Utilising the IT systems, you will complete office administration tasks, including stock management and arranging customer appointments.
• You will be responsible for maintaining a safe working environment for yourself, your colleagues and your customers.

Who we are looking for

Our ideal will be computer literate, organised and have previous experience of management or supervisory, ideally within the Automotive industry, together with:

• High standard of verbal and written communication with a professional attitude and a great attention to detail to be a role model within the branch.
• Excellent interpersonal skills, comfortably engaging with a wide range of internal and external stakeholders.
• Knowledge of stock management, cost and cash control and the ability to work towards key performance targets.
• The ability to plan and work on their own initiative and have a good understanding of ISO management procedures.

What's in it for you?

• A competitive base remuneration £37,000 - for your security.
• Lucrative bonus potential - for recognition of your good work.
• 33 days holiday per year including statutory bank holidays – for your rest and recouperation.
• Salary sacrifice pension scheme – for your future.
• Company sickness pay - for your peace of mind.
• Access to employee discount platform – for your personal time.
• Free access to our Employee Assistance Programme (EAP) – for life’s challenges.
• A refer a friend scheme – to say thank you for joining us.

As a business, we are investing heavily in our people, property, systems and fleet with a view to further improving our customer journey. We are guided by our values of Simplify Empower, Smarter, Caring and Together which helped us achieve Gold Prize at the 2023 Insurance Times Awards in the ‘Sustainability Initiative of the Year’ category!

It is an exciting time to be part of the family, so apply today to start your journey with National Windscreens!