Branch Assistant

Rexel Energy Solutions; Fort William; On-site; GBP 20,000 - 24,000; Full time

Job summary

A global leader in electrical wholesale is seeking a motivated Branch Assistant to join their team in Fort William. This entry-level full-time position involves providing excellent customer service, managing stock, and assisting with sales administration. Ideal candidates will possess strong communication skills and a customer-first mindset, with opportunities for learning and development in a supportive environment.

Benefits

Gainshare bonus scheme

33 days annual leave

Free virtual GP service

Staff discounts

Qualifications

• No specific formal qualifications required; behaviours prioritized.
• Successful candidates should be collaborative, accountable, and customer-focused.

Responsibilities

• Provide excellent service to customers over the phone and face-to-face.
• Handle stock management tasks including order processing and stock control.
• Serve customers efficiently at the Trade Counter.
• Make sales calls and assist with internal sales.
• Raise quotations and process customer orders.
• Assist with warehouse duties including loading/unloading delivery vans.

Skills

Strong communication skills

Motivation to take on new challenges

Good organisational skills

Customer-first mindset

Job description

Join to apply for the Branch Assistant role at Rexel UK Ltd.

Location: Fort William branch. Working Monday to Friday, 7am to 4pm or 8am to 5pm.

Company Description

Are you ready to take the next step in your career? Do you want to learn, grow, and make a real impact while working with a global leader in electrical wholesale? Rexel UK is seeking a motivated and enthusiastic Branch Assistant to join our Fort William branch, working Monday to Friday, 7am to 4pm or 8am to 5pm. Rexel is a worldwide expert in distributing electric and energy‑efficient products and services, aiming to provide smart electrical solutions that improve comfort, safety and security of our customers’ homes, businesses and industries.

The Benefits of a Career with Rexel

• Bonuses: Gainshare bonus scheme – get rewarded for growth
• Time Off: 33 days annual leave (including bank holidays, increasing through the years), birthday off, enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!
• Perks: Staff discounts, exclusive holiday offers, free financial support and education

Job Description

As a Branch Assistant, you will be the face of our wholesale branch, providing excellent customer service on the Trade Counter to trade professionals and members of the public, and will also take ownership of shop displays to highlight promotions and store offers.

Your Key Responsibilities Will Include

• Customer Service: Provide excellent service to customers over the phone and face-to-face.
• Stock Management: Handle stock in and out, including order processing, picking and packing, store transfers, and stock control.
• Trade Counter: Serve customers efficiently and professionally.
• Internal Sales: Make sales calls to a portfolio of existing and new customers, working closely with the external sales team.
• Sales Administration: Raise quotations, follow up on quotations, and process customer orders.
• Warehouse Duties: Assist with goods in/out, loading/unloading delivery vans, and picking/packing orders, which may involve some heavy lifting.
• Product Knowledge: Continuously enhance your knowledge by learning about new products entering the market.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:

• Collaboration – Building partnerships and working collaboratively with others to achieve shared objectives.
• Takes Accountability – Taking action, overcoming obstacles, and meeting commitments.
• Customer Focus – Building strong customer relationships and delivering customer‑centric solutions.

What We’re Looking For

• Strong communication skills, with the confidence to interact effectively with customers and colleagues.
• Motivation to take on new challenges and learn.
• Good organisational skills, with the ability to work to deadlines and manage your workload.
• A customer-first mindset, understanding that the customer is the most important element of branch operations.

Additional Information

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we’re making sure everyone feels supported and confident to be their best.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Wholesale