Branch Advisor: Digital Banking & Customer Experience

FNB Namibia; Dundee; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Dundee seeks a Branch Advisor to provide exceptional customer service and education on financial products and services. The successful candidate will have strong communication skills and a National Senior Certificate. You will be expected to cross-sell products, comply with company policies, and enhance customer experiences through effective interaction while promoting digital channels. Join a team that values accountability and continuous learning.

Qualifications

• Ability to converse with customers and provide tailored solutions.
• Conduct oneself ethically and adhere to customer fairness principles.
• Identify and cross-sell products based on customer needs.

Responsibilities

• Provide exceptional customer service by meeting transactional needs.
• Educate customers on eChannels and self-service options.
• Support cost containment initiatives.

Skills

Customer service skills

Ethical conduct

Communication skills

Sales abilities

Adaptability

Education

National Senior Certificate (Matric)

NQF 5 in Banking / NQF 6 / Related fields

Job description

A leading financial institution in Dundee seeks a Branch Advisor to provide exceptional customer service and education on financial products and services. The successful candidate will have strong communication skills and a National Senior Certificate. You will be expected to cross-sell products, comply with company policies, and enhance customer experiences through effective interaction while promoting digital channels. Join a team that values accountability and continuous learning.