Box Office & Guest Services Coordinator

Festivals Edinburgh; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A cultural organization in Edinburgh is seeking a Box Office Administrator to handle ticket sales and customer inquiries. The role involves in-person and remote communication with customers, emphasizing a high level of service. Candidates should be personable and enthusiastic. This position reports to the Box Office Operations Manager and supports the team's outreach efforts. An equal opportunities employer, they prioritize diversity in their hiring process.

Qualifications

• Ideal candidates should have a strong background in customer service.
• Ability to handle inquiries via phone and email is essential.
• Enthusiastic and personable traits are preferred.

Responsibilities

• Sell tickets and manage customer service inquiries.
• Support the Fringe Society team with various communication tasks.
• Assist in maintaining the Fringe Info phone line.

Skills

Customer service

Enthusiasm

Personable demeanor

Job description

A cultural organization in Edinburgh is seeking a Box Office Administrator to handle ticket sales and customer inquiries. The role involves in-person and remote communication with customers, emphasizing a high level of service. Candidates should be personable and enthusiastic. This position reports to the Box Office Operations Manager and supports the team's outreach efforts. An equal opportunities employer, they prioritize diversity in their hiring process.