Box Office Administrator

Edinburgh Festival Fringe Society; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

An arts festival organization in Edinburgh is seeking a Box Office Administrator to handle ticket sales and customer service. The ideal candidate has excellent communication and customer service skills, enjoys working in teams, and is adaptable. Responsibilities include selling tickets, managing enquiries, and assisting in various operational tasks. This full-time position requires flexibility in working hours as part of a vibrant festival environment.

Qualifications

• Experience in customer service dealing with public
• Ability to work both in a team and independently
• Confident and professional interaction with customers
• Strong oral and written communication skills
• Experience working in a festival environment
• Previous experience in a box office role

Responsibilities

• Sell tickets using a computerized system
• Handle general customer enquiries about the festival
• Assist with Fringe Society customer service tasks
• Follow Box Office policies and procedures
• Support Access Bookings Coordinator
• Familiarize with edfringe.com and EdFringe app

Skills

Excellent customer service skills

Ability to work in a team

Excellent communication skills

Proficient computer skills

Ability to pick up new information quickly

Tools

Office 365

Job description

Closing date: 10:00 on Tuesday 27 January 2026

Interview dates: Thursday 05 February 2026

End date: Friday 29 May 2026

Location: Office based, central Edinburgh

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome.

It all began in 1947 with eight companies – six of them from Scotland – taking qw risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival.

Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

The responsibility of the Box Office Administrator is to sell tickets and deal with customer services enquiries, both in person at the Fringe Box Office, over the phone and via email. They also support the wider society team with the Fringe Society Fringe Info phone line and email. Ideal candidates would will be personable, enthusiastic and capable of providing a high level of customer service. This position reports to the Box Office Operations Manager.

Role and responsibilities

The successful candidate will perform a wide range of duties, including but not limited to:

• selling tickets on a computerised ticketing system in person and by phone
• dealing with general enquiries from customers regarding the festival
• dealing with general enquiries for the Fringe Society via phone and email
• supporting the Customer Service Coordinator to complete basic customer service tasks
• following Fringe Box Office policies, procedures, and processes 홈페이지 at all times
• assisting the Access Bookings Coordinator in processingաժ대한 bookings for customers with specific access requirements
• becoming familiar with edfringe.com and the EdFringe app to assist customers with queries relating to those ticket sales channels
• assisting with other festivals or events that are ticketed through the 180 Box Office if the Fringe workload allows.

Person specification

• Excellent customer service skills when dealing with members of the public.
• The ability to work in a team as well as using your own initiative.
• A polite, professional and confident manner when dealing with the public.
• Excellent communication skills, both oral and written.
• Proficient computer skills including a good working knowledge of Office 365 packages.
• Adaptable and experience of picking up new information and systems quickly.
• Previous experience of working in a festival environment.
• Previous boxWarehouse experience.

Rate of pay and hours of work

The rate of pay for thisല post is £13.45 per hour.

Normal working hours 35 hours a week, worked from 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break.

We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process. We are unable to offer remote working for this position. We can offer varied start and finish times and core hours with flexibility around them.

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.

We are also committed to maintaining the open-access policy of the Edinburgh Festival Fringe. We are an equal opportunity employer and welcome applications from all sectors of the community. We are also proud to be a Disability Confident Employer and aimannar to successfully employ and retain disabled people and those with health conditions. We expect employees to support these commitments and to assist in their realisation.