Bodyshop Advisor & Estimator: Streamline Repairs & Claims

BMW; Hailsham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive group is seeking a Bodyshop Administrator who will serve as a key link between customers, insurance companies, and repair teams. The role demands excellent communication skills, strong organizational abilities, and previous experience in customer service or administration. Responsibilities include managing workflow, coordinating with insurance adjusters, and handling customer queries. Enjoy a comprehensive benefits package including annual leave, retail discounts, and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 access to healthcare professionals

Paid day to volunteer

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Excellent communication skills with customers and colleagues.
• Strong organisational and multi-tasking abilities.
• Ability to work to deadlines and targets in a fast-paced environment.
• Previous experience in customer service or administration within automotive or similar industry.
• Skilled at problem-solving and handling queries professionally.

Responsibilities

• Plan and monitor the workflow of body repair staff to ensure efficiency.
• Coordinate with insurance companies and adjusters to settle claims quickly and fairly.
• Review and validate repair estimates, providing technical advice where needed.
• Order and manage parts and supplies required for repairs.
• Handle customer queries and complaints professionally, ensuring satisfaction.
• Invoicing retail and insurance repairs.

Skills

Excellent communication skills

Strong organizational abilities

Multi-tasking

Customer service experience

Problem-solving skills

Valid UK driving licence

Job description

A leading automotive group is seeking a Bodyshop Administrator who will serve as a key link between customers, insurance companies, and repair teams. The role demands excellent communication skills, strong organizational abilities, and previous experience in customer service or administration. Responsibilities include managing workflow, coordinating with insurance adjusters, and handling customer queries. Enjoy a comprehensive benefits package including annual leave, retail discounts, and flexible working options.