Bodyshop Advisor - Customer Care & Growth Path

Mesh-AI Limited; Blackburn; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive retailer in Blackburn is seeking a Bodyshop Advisor to join their dynamic team. The position involves managing customer interactions, processing bookings, and ensuring a professional and courteous service. Ideal candidates will have prior customer service experience, and while motor trade experience is preferred, it is not essential. The role offers competitive benefits, a structured pay scale, and opportunities for career development within a supportive environment.

Benefits

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Access to discounted technology

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Free will writing services

Flexible life assurance options

Exclusive retail and lifestyle discounts

Qualifications

• Previous experience in a customer-facing role.
• Motor trade or Bodyshop experience is desirable.
• Full driving licence with a good driving record.

Responsibilities

• Provide a professional welcome to customers.
• Manage customer bookings and inquiries.
• Provide regular updates on repair progress.
• Process invoices and receive payments.

Skills

Customer service skills

Strong communication

Problem-solving

Job description

A leading automotive retailer in Blackburn is seeking a Bodyshop Advisor to join their dynamic team. The position involves managing customer interactions, processing bookings, and ensuring a professional and courteous service. Ideal candidates will have prior customer service experience, and while motor trade experience is preferred, it is not essential. The role offers competitive benefits, a structured pay scale, and opportunities for career development within a supportive environment.