Billings Controller

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading finance firm in Trowbridge seeks an admin professional to support operational billing processes. The successful candidate will manage incoming queries, ensure accurate billing, and work collaboratively within the team. Applicants should be highly organized, detail-oriented, and proficient in Excel. The role offers a hybrid work model, competitive salary, and a comprehensive wellbeing package.

Benefits

25 days' holiday plus bank holidays

Flexible hybrid working

Full wellbeing package including BUPA

Qualifications

• Strong attention to detail and accuracy is required.
• Ability to communicate effectively with various stakeholders.
• Experience in using Excel is essential.

Responsibilities

• Ensure accurate and timely billing processes are followed.
• Handle incoming queries from customers via email and phone.
• Validate discrepancies as the first point of contact.

Skills

Attention to detail

Excellent written and verbal communication

Organizational skills

Customer service orientation

Excel proficiency

Job description

Do you have fantastic attention to detail, and demonstrate a consistently high level of accuracy in your work? Confident working with data and numbers and have an interest in finance? Are you process driven?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're aTop 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

This role is admin based and will report to the Billings Team Leader within Finance, the role involves working behind the scenes to ensure all operational billing is accurate, on time, and produced in accordance with the correct authorisation processes. As a wider team, you'll be cross-trained and will work together to share your knowledge of the customer and business operations.

Attendance of the Trowbridge office will be required for robust training to allow you to get to grips with the ethos of Novuna and how we work. Following initial training, the role will then adopt a hybrid approach with a minimum of 3 days per week in the office, with Monday being a mandatory day.

Some of your key duties will include:

• Ensuring the correct billing processes are followed for each customer
• Handling incoming queries from customers, services providers and internal stakeholders - via email and inbound calls
• Validating any discrepancies, to be handled at First Point of Contact
• Utilising your skills with supplier engagement and management

What are we looking for?

You'll bring exceptional interpersonal skills and a strong process-driven mindset. Highly organised and motivated by challenges, you thrive in dynamic environments. You're excited by numbers and enjoy working with Excel. Not only do you work confidently on your own initiative, but you're also a collaborative team player who values working with others to achieve shared goals.

Also, we're looking for the following:

• You are an advocate for positive customer service and have an interest in Finance
• Excellent written and verbal communication skills
• Ability to be task focussed with a keen eye for detail
• IT literate, with a strong experience of Excel-based task

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have achance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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