Billing and Credit Control Manager

LGBT Great; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy firm in the UK is seeking a Billing and Credit Control Manager to oversee billing operations and manage credit control teams. This role requires extensive experience in AR/Billing and a strong understanding of financial compliance. You will be instrumental in optimizing billing processes and engaged in continuous improvement initiatives. The position offers hybrid working arrangements and access to a comprehensive benefits package designed to enhance overall wellbeing.

Benefits

Hybrid working

Professional study support

Access to wellbeing networks

Life assurance

Income protection

Private medical insurance

Competitive pension scheme

Discretionary bonus scheme

Volunteering opportunities

Qualifications

• Professional services/time billing experience at a managerial or team-leader level.
• Deep understanding of WIP, time billing, prebill controls, and revenue recognition.
• Track record of reducing aged debt and improving collections.

Responsibilities

• Lead teams in Billing and Credit Control operations.
• Own and manage the WIP to Invoice cycle efficiently.
• Ensure billing excellence and compliance with UK tax regulations.

Skills

Extensive experience in AR/Billing/Credit Control

IRIS Star Practice Management

Microsoft Dynamics 365

Strong Excel skills

Power BI literacy

Excellent communication skills

Negotiation skills

Stakeholder management

Job description

Billing and Credit Control Manager We are a tech-enabled consultancy known for our market leading advice in pensions, investment and insurance, and we strive to help create a financially better future for our society. Our love of data, technology and posing solutions to the difficult questions of today has taken us into newer areas. We now have a reputation for excellence in energy transition, health analytics and sport analytics.

What will you be doing?

• Lead two teams: Billing and Credit control – assist the team leaders in workload planning, coaching, performance management, and career pathways.
• Own the WIP to Invoice to Debtor to Cash cycle: from the governance of WIP reviews and billing chasing, prebill management, invoice accuracy, and collections strategy across UK and selected overseas jurisdictions.
• Billing excellence: monthly billing chasing, billing cutoff discipline, revenue recognition alignment, VAT/tax compliance (UK services; oversee international requirements and withholdings).
• Credit control excellence: credit control contacts, portals, chasing, escalation & dispute resolution, cash forecasting and outstanding query root‑cause analysis.
• Responsibility for compliance and risk management – audit, possibility to incorporate credit checks and lead on year‑end audit.
• Client onboarding: ensure LCP’s clients are added effectively, efficiently and accurately by the team to the finance system with all relevant attributes resulting in accurate timesheets, billing and credit control.
• Collaborate with other key teams involved in onboarding; Client Teams, Legal and Compliance.
• Timesheet chasing: coordinate the teams’ effort on timesheet chasing to ensure all the firm’s timesheets are posted for the month‑end close.
• Disbursement management: Take ownership of a key income stream in managing the various subscription recharges applied to all clients.
• PO oversight and support: ensuring POs are effectively managed and processed by the client teams to ensure with a view to build knowledge on PO budgets and expiry.
• International exposure: support overseas billing/credit control (e.g., multicurrency, timezone coordination, tax/withholding nuances), while keeping UK processes best‑in‑class.
• Systems & data: champion process optimisation using practice management/ERP (IRIS Star/Microsoft Dynamics 365), reporting in Power BI; partner with finance systems on enhancements.
• Stakeholder management: develop strong relationships with Partners/Billing Managers, Client Finance and Compliance; set clear expectations and service levels.
• Project Stakeholder: become a key resource on future ERP upgrade projects, the new Client Operational Systems project, to help steer these projects and become an expert to help deliver training/workshops/documentation to achieve maximum user uptake/acceptance.

What skills, qualities and experience are we looking for?

• Extensive experience in AR/Billing/Credit Control with professional services/time billing exposure at a managerial or team‑leader level.
• IRIS Star Practice Management (or similar), Microsoft Dynamics 365 (or similar), strong Excel; Power BI literacy preferred.
• Deep understanding of WIP, time billing, prebill controls, and revenue recognition.
• Track record of reducing aged debt, bad debt, and unbilled WIP, with data‑driven improvements.
• International billing/collections experience (desirable) and comfort with multicurrency, VAT on services, and basic withholding tax concepts.
• Excellent communication, negotiation, and stakeholder skills.
• Ability to multi‑task and work at different levels: you may be required to drill into granular system entries and line‑by‑line detail to enable you to understand and drive robust solutions; whilst generally you will need to step back, delegate and work out effective team management and resource allocation.
• Experience working with the other leaders to develop long‑term strategy and building these functions into the future.

What’s in it for you?

Take a look at our and Career stories pages to see why our people love being here! As well as joining a multi‑award winning, fun, collaborative, people‑first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you

• Hybrid working (varies by role and department)
• Professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women’s networks

For your family

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave

For your health

• 26 days annual leave (pro‑rata for part‑time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Digital GP services

For your wealth

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts

For others

• Volunteering opportunities

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre‑interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address – to discuss how we can support you with your application.

Recruitment agencies

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs are submitted to any employee or Partner at LCP.