Bilingual Customer Service Coordinator | Language Services Liaison

thebigword Group; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading language service provider in the UK is looking for a Customer Service Coordinator to enhance global communication. This office-based role emphasizes teamwork and client relationships, where Coordinators assist in sourcing linguists and resolving customer queries. Candidates should possess excellent communication skills and preferably have experience in customer service or language services. Join a dynamic team where your contributions make a significant impact on clients and linguists alike.

Qualifications

• Fluency in legal terminology in Swahili preferred.
• Experience in customer service or language services is a bonus.
• Ability to make confident decisions and embrace initiative.

Responsibilities

• Uncover client needs and resolve queries swiftly.
• Match clients with suitable linguists and provide updates.
• Manage workload effectively while seeking support when needed.
• Cultivate relationships with clients and linguists.

Skills

Excellent communication

Attentive listening

Problem-solving

Team collaboration

Tools

Wordsynk application

Job description

A leading language service provider in the UK is looking for a Customer Service Coordinator to enhance global communication. This office-based role emphasizes teamwork and client relationships, where Coordinators assist in sourcing linguists and resolving customer queries. Candidates should possess excellent communication skills and preferably have experience in customer service or language services. Join a dynamic team where your contributions make a significant impact on clients and linguists alike.