Bike Shop Service Lead: Lead Experience & Ops

Trek Bicycle Corporation; City of Edinburgh; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading bicycle retailer in Edinburgh is seeking a Service Lead to manage the Service Centre and integrate sales and service experience. The ideal candidate will have over 3 years of bicycle service centre experience and excellent leadership skills. Responsibilities include managing workflow, costs, and ensuring customer satisfaction. The role offers various benefits including annual leave, employee discounts, and health programs. Join a company recognized as a great place to work, committed to employee growth and satisfaction.

Benefits

25 days annual leave plus bank holidays

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Retail discount platform

Annual paid time off for charity work

Death in service benefit

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to motivate a team and drive performance.
• Excellent communicator focused on customer experience.

Responsibilities

• Integrate sales and service experience as primary service advisor.
• Manage service costs and ensure a clean, efficient department.
• Lead operations for Service Centre and manage workflow.

Skills

Excellent communication

Leadership skills

Team motivation

Planning and workflow management

Adaptability

Job description

A leading bicycle retailer in Edinburgh is seeking a Service Lead to manage the Service Centre and integrate sales and service experience. The ideal candidate will have over 3 years of bicycle service centre experience and excellent leadership skills. Responsibilities include managing workflow, costs, and ensuring customer satisfaction. The role offers various benefits including annual leave, employee discounts, and health programs. Join a company recognized as a great place to work, committed to employee growth and satisfaction.