Barista Time Out Markets · Time Out Market Union Square

Time Out; City of London; On-site; GBP 20,000 - 27,000; Full time

Job summary

A hospitality company is seeking a Barista for its London location. The role requires exceptional communication skills and the ability to provide outstanding customer service in a fast-paced environment. Candidates should demonstrate a positive attitude, composure under pressure, and a commitment to maintaining cleanliness and health standards. This position offers an exciting opportunity to be part of a vibrant team in the food and cultural experience industry.

Qualifications

• Ability to communicate effectively and assertively in the English language.
• Ability to maintain a high level of confidentiality.
• Ability to handle a fast‑paced, busy environment.

Responsibilities

• Provide exceptional guest service and product.
• Maintain cleanliness of work area and equipment.
• Serve as a coffee and food expert.

Skills

Communication

Customer service

Composure under pressure

Attitude

Job description

Title: Barista

Location: Time Out Market, New York

Reporting to: Market Management

About the role

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. Our Market Bar‑backs provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Responsibilities

• Provide a unique coffee and food‑forward experience for every customer, including keeping up with production demand throughout the day.
• Serve as a coffee and food expert, providing exceptional knowledge of food and beverage products and the ingredients used in those products.
• Demonstrate impeccable composure and the ability to thrive in ambiguous situations.
• Maintain a calm demeanor during periods of high volume or unusual events.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines and standards.
• Contribute to a positive team environment.
• Maintain regular and consistent attendance and punctuality.
• Adhere to all company cash handling policies including handling cash and credit card transactions, providing accurate change, and issuing receipts.
• Appear in uniform for all shifts at scheduled time.
• Keep the bar top clean and free of dirty glasses, trash, etc. throughout the shift.
• Keep your workstation clean and organized.
• Inform management of any complaint, comments or incident.
• Behave and communicate in a friendly and professional manner with all guests.
• Provide information to guests regarding our venue, menus and pricing.
• Adhere to all company standard operating procedures. Maintain all company service sequence standards.
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws.

Skills & Experience

• Create and maintain a sense of urgency.
• Ability to communicate effectively and assertively in the English language.
• Ability to maintain a high level of confidentiality.
• Ability to demonstrate a positive attitude always.
• Ability to keep an open and objective view.
• Ability to listen empathetically and be respectful always.
• Ability to maintain composure and stay focused.
• Ability to handle a fast‑paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want:

• Be commercially astute.
• Want to dive headfirst into great service and hospitality experience.
• Have excellent communication and relationship building skills.
• Have a high sense of ownership, urgency and drive.
• Be a team player.

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are, as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.