Banking Channel Advisor - Digital & Self-Service

FNB Namibia; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading financial institution is seeking a part-time Community Advisor in Greater London. The role involves delivering excellent customer service, understanding customer needs, and directing them to appropriate service channels, including digital options. Candidates should have relevant qualifications, ideally 1-3 years of client experience, and a passion for sales and customer engagement. This position supports the growth of individuals with disabilities and emphasizes compliance with established banking standards.

Qualifications

• 1-3 years of client experience and direct sales experience is preferred.
• Proven ability to deliver exceptional customer experiences.
• Understanding of banking services and products.

Responsibilities

• Deliver an exceptional customer experience by understanding customer needs.
• Direct customers to suitable service channels including eChannels.
• Ensure compliance with established policies and service standards.

Skills

Customer service

Sales

Cross-selling

Digital channels

Education

Relevant completed (NQF 5) Qualification

Job description

A leading financial institution is seeking a part-time Community Advisor in Greater London. The role involves delivering excellent customer service, understanding customer needs, and directing them to appropriate service channels, including digital options. Candidates should have relevant qualifications, ideally 1-3 years of client experience, and a passion for sales and customer engagement. This position supports the growth of individuals with disabilities and emphasizes compliance with established banking standards.