Avionics Tech Support Specialist – UK (Remote/Onsite)

Gogo; Farnborough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aviation connectivity provider in Farnborough is seeking a Technical Support Specialist to provide critical support for avionics system configurations and troubleshooting. The ideal candidate will have a Bachelor's degree in a STEM field, with 1-2 years of experience in technical support. This role involves interacting with customers, resolving network-related issues, and assisting in product testing. The position offers competitive benefits and entails working flexible hours.

Benefits

Competitive benefits customized to employee needs

Incentive Stock Program

Qualifications

• 1-2 years in customer support or technical support.
• Must be available for off hours and weekend hours.
• Must be located a commutable distance from Farnborough, UK.

Responsibilities

• Provide remote and onsite technical support for avionics systems.
• Document and resolve customer issues with satellite networks.
• Assist in development and testing of Gogo products and services.

Skills

Experience with IP-based routers and switches

Knowledge of satellite and air-to-ground networks

Outstanding customer service skills

Excellent interpersonal skills

Education

Bachelor’s Degree in STEM field or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

A leading aviation connectivity provider in Farnborough is seeking a Technical Support Specialist to provide critical support for avionics system configurations and troubleshooting. The ideal candidate will have a Bachelor's degree in a STEM field, with 1-2 years of experience in technical support. This role involves interacting with customers, resolving network-related issues, and assisting in product testing. The position offers competitive benefits and entails working flexible hours.