Automotive Service Advisor: Upsell & Customer Experience

Holdcroft Motors Ltd; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive dealership in Stockport is seeking a proactive Service Advisor to enhance their service desk. The ideal candidate will have experience in customer-facing roles, exceptional communication skills, and a passion for the automotive industry. Responsibilities include maximizing service sales and ensuring a smooth customer journey. The position offers a competitive salary, bonus schemes, and benefits such as in-house training and 31 days of holiday.

Benefits

Competitive salary

Commission and bonus scheme

In-house training programme

Colleague referral bonus

31 days holiday

Employee assistance programme

Free flu jab

Qualifications

• Experience in a busy customer-facing environment.
• Exceptional communication skills.
• Ability to upsell products and services.

Responsibilities

• Maximize service sales opportunities through upselling.
• Provide high-quality support to customers.
• Ensure accurate documentation and system completion.

Skills

Knowledge of customer facing roles

Passion for the automotive industry

IT and computer literacy

Organizational skills

Job description

A leading automotive dealership in Stockport is seeking a proactive Service Advisor to enhance their service desk. The ideal candidate will have experience in customer-facing roles, exceptional communication skills, and a passion for the automotive industry. Responsibilities include maximizing service sales and ensuring a smooth customer journey. The position offers a competitive salary, bonus schemes, and benefits such as in-house training and 31 days of holiday.