Automotive Deployment & Communications Specialist

RAC; Walsall; Hybrid; GBP 21,000; Full time

Job summary

A leading automotive service organization is seeking a Deployment & Communications Specialist for its Mercedes-Benz Cars UK account. Located at the Bescot Head Office in Walsall, this full-time role requires strong teamwork, communication skills, and experience with deployment methods. You will deliver customer solutions, manage communication during breakdowns, and contribute to team goals for customer satisfaction. The position offers a hybrid work model post-probation and a competitive salary with various employee benefits.

Benefits

Bonus scheme eligibility

23 days annual leave

Pension scheme

Life assurance

Family leave support

24/7 confidential personal support

Car salary sacrifice scheme

FREE RAC Ultimate Complete Breakdown Service

Discounts via Orange Savings portal

FREE onsite parking

Qualifications

• Experience with RAC deployment methods and related tools.
• Ability to meet performance KPIs and compliance requirements.
• Proactive mindset with flexibility to adapt to change.

Responsibilities

• Provide professional solutions that meet customer needs.
• Manage response times and keep customers updated.
• Follow up with customers after breakdowns.

Skills

Experience with RAC deployment methods, iCAD systems

Ability to meet performance KPIs

Strong teamwork and communication skills

Proactive mindset

Tools

iCAD Dispatch

Job description

A leading automotive service organization is seeking a Deployment & Communications Specialist for its Mercedes-Benz Cars UK account. Located at the Bescot Head Office in Walsall, this full-time role requires strong teamwork, communication skills, and experience with deployment methods. You will deliver customer solutions, manage communication during breakdowns, and contribute to team goals for customer satisfaction. The position offers a hybrid work model post-probation and a competitive salary with various employee benefits.