Associate Director, Insurance Customer Success

Entrepreneur First; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global leader in risk assessment is seeking a Customer Engagement Specialist to manage large re/insurance customer portfolios. The ideal candidate will have over 7 years of experience in the P&C insurance industry and a strong academic background. You will lead customers in adopting advanced models and products, ensure successful onboarding, and require excellent communication and stakeholder management skills. Join a dynamic team emphasizing customer success and collaboration.

Qualifications

• Minimum 7 years of experience within the P&C insurance industry.
• Strong academic track record.
• Effective stakeholder management and relationship building.

Responsibilities

• Accountable for customer success of large re/insurance portfolios.
• Lead customers in adopting Moody’s models and products.
• Identify expansion opportunities within client operations.
• Ensure successful customer onboarding.
• Moderate travel may be required.

Skills

Experience within the P&C insurance industry (7+ years)

Strong modelling and analytics best practices

Stakeholder management

Exceptional written and verbal communication

Ability to identify and manage customer needs

Education

Bachelor’s degree in any discipline

Job description

A global leader in risk assessment is seeking a Customer Engagement Specialist to manage large re/insurance customer portfolios. The ideal candidate will have over 7 years of experience in the P&C insurance industry and a strong academic background. You will lead customers in adopting advanced models and products, ensure successful onboarding, and require excellent communication and stakeholder management skills. Join a dynamic team emphasizing customer success and collaboration.