Associate, Customer Experience, Spanish Speaking

Restoration Hardware, Inc.; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury home furnishings company is seeking a Customer Experience Associate who is fluent in Spanish to deliver exceptional service and create a luxury experience for customers. This entry-level, full-time position requires strong communication skills and the ability to engage with high-end customers. Ideal candidates will have customer service experience in high-end environments and be eager to build relationships while exceeding customer expectations.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred.
• Fluency in Spanish, written and verbal.
• Poise and confidence to interact with high-end customers.
• Ability to recognize and respond to multiple priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional service while creating a luxury experience.
• Engage with customers to identify their needs and exceed expectations.
• Collaborate with partners to ensure customer satisfaction.
• Build brand loyalty by being knowledgeable about products.

Job description

Overview

Associate, Customer Experience, Spanish Speaking. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

Responsibilities

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

Qualifications

• 1+ years of experience in Customer Service; high-end furniture and luxury retail preferred
• Fluency in Spanish, written and verbal
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to quality with exceptional attention to detail
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays
• Fluency in Spanish, written and verbal

Physical Requirements

• Ability to be productive working remotely
• Ability to travel to the nearest gallery as needed

Employment type

• Full-time

Seniority level

• Entry level