Assistant Operations Manager (Hospitality/Events experience welcome)

Bruntwood; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A commercial property specialist in the UK seeks an Assistant Operations Manager to support the Operations Manager in overseeing daily operations. Responsibilities include helping new customers settle in, building long-term relationships, and addressing issues. Ideal candidates should have strong customer service experience, be proactive in problem-solving, and be digitally aware to assist with technology. Competitive benefits include holiday time, healthcare plans, and development opportunities.

Benefits

28 days holiday plus Birthday off

24 hours a year volunteer time

Healthcare cash plan

Up to 8% matched pension scheme

Enhanced maternity/shared parental leave

Interest-free learning loans

Qualifications

• Experience in hospitality, events, or property management is beneficial.
• Strong customer relationship management skills.
• Understanding of technology to assist customers with wifi issues.

Responsibilities

• Support Operations Manager in day-to-day activities.
• Help new customers settle into spaces and build relationships.
• Lead team towards company goals and promote service mission.

Skills

Proactive problem-solving

Facetime customer service experience

Digital proficiency in Microsoft/Google packages

Ability to manage varied workload

Job description

We are commercial property specialists operating sites across the UK. At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow.

Have a look at these videos to give an insight into who we are:

As an Assistant Operations Manager you’ll support our Operations Manager. You’ll manage day to day operations which include; helping new customers settle into our spaces, building relationships with existing customers, escalating or addressing any concerns or issues, leading your team towards company goals by promoting our service mission, planning daily maintenance activity as well as supporting our community events activities, being a brand ambassador for Bruntwood in everything you do.

*You can find more information about the day-to-day of the role and what we’re looking for by downloading the full job description at the bottom of our website.

What we’re looking for:

• Someone with the ability to manage a varied workload in an ever changing environment (which is why hospitality/events/property experience could work well) however we are open to other industries that require similar traits
• The ability to be proactive, finding solutions to problems and looking to go the extra mile for customers
• A proven background in face to face customer service experience, with the ability to build long term relationships and uphold standards across the team
• Digitally aware - the ability to use Microsoft/Google packages (Excel/Word) effectively with an understand of tech to support customers with Wifi and similar day to day issues

We really believe that if you’re brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

On our careers page you’ll find our benefits calculator, where you can select what benefits you’d use to calculate the savings you’d make.

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

* Please note the job description attached to our website application form is titled ‘Assistant Customer Operations Manager’ which is the official title as part of our internal structure.