Assistant Manager, Member Services - Lead Frontline Banking

Coast Capital Savings; England; On-site; GBP 39,000 - 50,000; Full time

Job summary

A leading financial services cooperative in the UK is seeking an Assistant Manager for Member Services to lead a team of representatives. This role focuses on providing exceptional customer service and achieving sales targets while fostering an inclusive work environment. Candidates should have at least four years of experience in a similar leadership role within the banking sector and a relevant diploma or degree. This full-time position offers a competitive salary and emphasizes community investment and employee growth.

Benefits

Comprehensive benefits

Flexible work options

Retirement plan options

Recognition programs

Qualifications

• Minimum of four years leading front-line employees in financial services.
• Strong ability in resolving member complaints.
• Proven coaching ability to develop employees.

Responsibilities

• Lead a team of Member Service Representatives.
• Coordinate branch needs and achieve team goals.
• Exceed customer banking expectations.
• Coach team in sales skills and relationship building.
• Manage cash and security matters.

Skills

Leadership

Customer service

Sales skills

Banking systems knowledge

Problem-solving

Education

Diploma or degree in Business Administration or Economics

Investment Funds in Canada certification

Job description

A leading financial services cooperative in the UK is seeking an Assistant Manager for Member Services to lead a team of representatives. This role focuses on providing exceptional customer service and achieving sales targets while fostering an inclusive work environment. Candidates should have at least four years of experience in a similar leadership role within the banking sector and a relevant diploma or degree. This full-time position offers a competitive salary and emphasizes community investment and employee growth.