Assistant Manager – Full Time

YMCA Doncaster; Doncaster; On-site; GBP 28,000 - 30,000; Full time

Job summary

A community support organization in Doncaster is seeking a dedicated professional to oversee service delivery across various roles. The position involves managing frontline duties, acting as Duty Manager, and providing On Call support. Ideal candidates will show resilience and a commitment to the wellbeing of young people, while demonstrating strong communication and technology skills. The role demands adaptability and the ability to manage a complex workload.

Qualifications

• Able to demonstrate resilience and adaptability across roles and duties.
• Experience taking responsibility for people, resources, or buildings.
• Strong command of grammar and excellence in written communication.

Responsibilities

• Cover frontline duties across various services as needed.
• Act as a Duty Manager during operational periods.
• Provide out-of-hours On Call service on a rota basis.

Skills

Adaptability

Engaging communication

Technology skills (Microsoft Word, Excel)

Resilience

Financial record management

Job description

£28,659 (£29,376 following the successful conclusion of the probationary period) – Full time plus On Call Duties

Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who thrives on adaptability, stepping in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that our community receives the support and services they depend on.

Flexibility is key, and you will be ready to take on frontline duties across our various services and settings, as well as acting as Duty Manager and tackling issues as they arise.

We are looking for someone with an engaging manner when interacting with a broad range of stakeholders, and a particular commitment to the wellbeing of young people. You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great technology skills and be able to manage a complex workload with varied responsibilities.

We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.

Selection Arrangements

Please have your completed application form with us by Wednesday 21st January at 10am

We plan to hold online interviews / practicals on week commencing 26th January, with in-person interviews at the YMCA on 9th and 10th February.

All applications are scored against our person specification.

Please note that we are only able to contact shortlisted candidates. If you do not hear from us within three weeks, you have unfortunately not been successful on this occasion.

Hours of Work

The basis is a working week consisting of not less than 40 hours plus On Call duties.

Work will be on site and across the whole 24/7 rota, depending on where cover is needed.

For the first two to three months, the majority of your time is likely to be spent on hostel cover shifts to give you a strong practical understanding of our core work.

The On Call provision is in place at all times, including weekends, nights and Bank Holidays, and is covered on a rota basis with three or four individuals.

We are able to take a reasonable number of other commitments into consideration when planning the On Call rota, with each person doing an equal share of Bank Holidays, weekends and everyday cover.

Job Purpose

To assist in co‑ordination, administration and frontline delivery at YMCA Doncaster, covering gaps where they occur due to vacancies, absence or when piloting new work.

Main Responsibilities

• To cover frontline duties, including accommodation, community and activities settings as needed, attending reliably and on time in order to ensure continuous cover.
• To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
• To provide an out‑of‑hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
• To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
• To be accountable for delegated responsibilities appropriate to your experience, which are likely to include working with children and young people in individual or group settings, fundraising and communications work.
• To keep financial and other records as required.
• To contribute to the selection and induction of new staff and volunteers.
• To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
• To contribute positively to relationships with other organisations.
• To take an active approach to the role and to be able to work on own initiative within set procedures.
• To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• Other reasonable duties as required from time to time by the Line Manager.

Person Specification – Please ensure that your application clearly demonstrates how you meet each of the criteria below.

• Able to attend shifts reliably and on time in order to ensure continuous cover.
• Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
• A personable, engaging manner across a range of situations with children, young people, businesses and the broader community at various levels.
• A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
• Experience of taking responsibility for people, resources or buildings.
• Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
• Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
• Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
• Excellence in written communication and a strong command of grammar.
• Comfortable working with financial transactions and calculations, and with keeping financial records.
• Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
• Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
• Able to react appropriately in challenging situations, using set procedures to support decision‑making.
• A clear understanding of the importance of confidentiality and appropriate relationships.
• Able to uphold the vision and values of YMCA Doncaster.

Employment in this role is subject to

– a minimum of two references, including all employment during the past three years.

– a satisfactory Enhanced DBS check.

We also ask successful candidates to complete a medical questionnaire, and to have an online occupational health assessment to confirm suitability for night and lone working.

Queries

We aim to make our job information as clear as possible. If you are considering making an application yourself, and have a query that is not answered above, please email your query to [e-mail]

Please note that we accept direct applications only; we do not deal with agencies or other third parties.

To apply for this role

Please click here for our online application form.

Direct Applications Only – Strictly no Agencies or other Third Parties.

Privacy Overview