Assistant Manager

Mountain Warehouse Ltd; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Guildford is seeking an Assistant Manager to lead a high-performing team and ensure exceptional customer experiences. Responsibilities include team development, operational management, and driving sales performance. Ideal candidates are inspiring leaders with a retail management background, passionate about delivering outstanding service. This full-time role offers a competitive salary and a monthly bonus scheme.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Generous Colleague Referral Incentive

Pension scheme

Length of service awards

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.

Responsibilities

• Partner with the Store Manager to lead a motivated team.
• Assist with the smooth day-to-day running of the store.
• Support in meeting and exceeding sales targets.
• Lead in delivering exceptional customer service.

Skills

Leadership & Team Development

Operational Excellence

Sales & Performance

Customer Experience

Problem-solving and Decision-making

Job description

Overview

Join to apply for the Assistant Manager role at Mountain Warehouse.

Location: Guildford - Management (GUI)

Responsibilities

• Leadership & Team Development: Partner with the Store Manager to lead a motivated, engaged, and high-performing team. Foster a collaborative and supportive work environment, encouraging teamwork and shared goals. Drive training and development, empowering your team to excel and grow. Communicate clearly and transparently, ensuring alignment and trust across the team. Keep the team well-informed with product knowledge to deliver outstanding customer service.
• Operational Excellence: Assist with the smooth day-to-day running of the store, ensuring compliance with company policies. Maintain high visual merchandising and housekeeping standards to enhance the shopping experience. Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers. Play an active role in recruiting and retaining top talent to build a strong and motivated team.
• Sales & Performance: Support in meeting and exceeding sales targets, driving profitability through effective strategies. Monitor key performance indicators (KPIs) to track and sustain store success. Oversee stock levels, ensuring smooth replenishment and accurate delivery management. Implement proactive loss prevention strategies to protect the store’s profitability.
• Customer Experience: Lead by example in delivering exceptional customer service at every opportunity. Address customer feedback promptly, ensuring satisfaction and brand loyalty. Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude. Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What’s In It For You

• Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme
• Generous Colleague Referral Incentive
• Auto-enrolment Pension scheme
• A stable, successful and supported environment
• Length of service awards

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

You’re not just managing a store; you’re shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!