Assistant Manager

Metropolitan Pub Company; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in London is seeking an Assistant Manager to support the General Manager in running a busy pub. You will lead the team to deliver amazing customer experiences while ensuring safety and brand standards. Ideal candidates will be passionate about service, possess strong communication skills, and have a keen attention to detail. This role offers career progression and a variety of perks, including discounts and employee assistance programs.

Benefits

Career development opportunities

33% discount for employees

50% discount at Greene King Inns and hotels

Employee assistance program

Refer a friend bonus

Wagestream access

Retail discounts up to 30%

Qualifications

• Passionate about delivering amazing experiences for customers.
• Great communication and leadership skills to motivate the team.
• Ability to think on your feet and handle challenges.
• High standard of detail and accountability.

Responsibilities

• Support the General Manager in daily operations.
• Lead the team to deliver excellent customer experiences.
• Act as a role model and assist in team training.
• Ensure brand standards and safety protocols are met.

Skills

Customer experience delivery

Communication skills

Leadership

Adaptability

Attention to detail

Job description

As Assistant Manager, you’llbe at the heart of our management team, helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.

Company Description

Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unbranded, each embodying its own personality and character. We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

What you’ll do as an Assistant Manager

• Support the General Manager in the day to day running of the business and leading the business in their absence.
• Bring our brand to life by leading the team in delivering amazing experiences for our customers.
• Act as a role model for the team and support with training and development.
• Be a champion of brand standards & ensure customer & team safety at all times.

What You'll Bring

• You’ll be passionate about delivering amazing experiences for customers.
• You’ll be great with people, and as a result, have great communication and leadership skills making sure you get the best out of people.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A keen eye for every small detail and a desire to uphold high standards in all that you do.