Assistant Guest Experience Manager

Beaverbrook Holdings Limited.; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel group in the United Kingdom seeks an Assistant Guest Experience Manager. In this role, you will ensure smooth front office operations and deliver a 5* guest experience by leading and motivating the team. Key responsibilities include managing guest queries and supporting recruitment and training. The ideal candidate should have 5* hospitality experience, excellent communication skills, and a commitment to exceptional service. This position offers significant development opportunities and attractive benefits.

Benefits

Discounts on retail, gym memberships, cinema tickets

Wide range of qualifications and development opportunities

Discounted rates on Food & Beverage

28 days annual leave, rising by 1 day each year

Pension

Life Insurance

Sick Pay

Long Service Awards

Cycle to work scheme

Earn up to £600 through recommend a friend scheme

Qualifications

• 5* hospitality experience and familiarity with LQA standards.
• Ability to inspire and lead a team towards exceptional service.
• Confidence in handling guest queries and complaints.

Responsibilities

• Lead and motivate the team for high-quality service.
• Support Head of Guest Experiences with team management.
• Handle guest queries and ensure smooth check-ins/outs.

Skills

Excellent communication skills

Organisational skills

5* hospitality experience

Attention to detail

Job description

Do you take pride in delivering truly unforgettable and enchanting guest experiences?

The Role:

We are seeking an Assistant Guest Experience Manager to support the smooth running of our front office operation and ensure every Guest and Member receives a warm, seamless and truly 5* welcome.

You will help lead our Reception, Hall Porter and Duty Manager teams, keeping all front-of-house areas immaculate while delivering exceptional service throughout the guest journey. Willing to help cover team shifts when required, ensuring continuity of service.

Key responsibilities include:

• Leading, training and motivating the team to deliver consistent, high-quality service.
• Supporting the Head of Guest Experiences with rotas, recruitment, performance management and team communication.
• Handling guest queries, complaints and billing confidently and professionally.
• Ensuring smooth check-ins/outs, accurate room status and strong coordination with all departments.

The Person:

The successful candidate will be confident and guest-focused, with excellent communication and organisational skills. With 5* hospitality experience and familiarity with LQA standards, you will bring a passion for exceptional service, impeccable attention to detail and the ability to inspire those around you.

Shift Pattern:

• The ideal candidate will be flexible, working any 5 days out of 7, based on a 40 hour week.

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

Benefits:

• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
• Wide range of recognised qualifications and development opportunities
• Discounted rates on Food & Beverage
• 28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Cycle to work scheme
• Earn up to £600 through our recommend a friend scheme