Assistant General Manager

Fenixrestaurants; City of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury restaurant brand in London is seeking an Assistant General Manager to lead the team and ensure an exceptional dining experience. The ideal candidate has leadership experience in high-volume operations, is a charismatic communicator, and is committed to team development and customer satisfaction. This full-time role offers unique benefits and growth opportunities within the organization.

Benefits

Monthly wellness sessions

Cycle to work scheme

Bespoke staff food menu

Access to management health care cash plan

50% off food and drink

Employee of the month award

Qualifications

• Experience managing high volume operations required.
• Charismatic and confident communicator with the team.
• Demonstrated leadership and people management skills.

Responsibilities

• Be a visible, energetic leader creating positive energy.
• Inspire the team to deliver a unique dining experience.
• Monitor inventory and supplier relationships.
• Address customer complaints and feedback efficiently.

Skills

Leadership

High volume operations

Communication

Team development

Customer satisfaction

Job description

Fenix Restaurants provided pay range

This range is provided by Fenix Restaurants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Fenix London is taking flight. Be part of the rise - join our tribe as Assistant General Manager.

Description

Fenix is a modern, luxury, and captivating restaurant brand that connects with guests by taking them on a unique customer journey. Leading the way in brand identity, over the past four years we have built an international following through our dramatic interiors, specialist cuisine, and young, fresh service style.

What You’ll Get Up To:

• Be a visible, energetic leader to your team creating positive energy and a productive environment
• Show your experience and capability for managing high volume operations
• Inspire your team to deliver the owners' vision, to bring a unique and immersive dining experience to our guests
• Focused on our guests experience excelling all expectations
• A charismatic and confident communicator with your management team and the wider restaurant team
• Demonstrate a desire to push boundaries, learn new skills and contribute to the business’ evolution
• Demonstrate a deep-rooted understanding of our business. Use this knowledge to constantly strive for ways to improve our brand
• Keeps abreast of newest trends and innovations in the hospitality industry
• Provide the team with a platform to develop personally and professionally.
• Drive & promote a people culture that represents the brands aspirations to be best in class.
• Be an ambassador the brand/group both internal and externally.
• Monitor and manage inventory, stock levels, and supplier relationships.
• Ensure compliance with company policies, health & safety regulations, and industry standards.
• Conduct regular performance and operational reviews to maintain excellence.
• Support recruitment, training, and onboarding of new team members.
• Conduct performance evaluations and manage employee relations.
• Address customer complaints and feedback, ensuring swift resolution.
• Drive customer satisfaction and retention through engagement initiatives.
• Support the GM in managing budgets, forecasting, and financial reporting.
• Monitor sales performance and identify areas for improvement.

Why Permanently Unique?

Health & Happiness

• Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more.
• Cycle to work scheme
• Bespoke staff food menu designed by all our head chefs
• Mental health first aiders
• Access to management health care cash plan
• Access to EAP scheme

Progression

• Bespoke development journey's for all our team
• Development academies to support the progression and development of our team
• Chef Academies visiting our amazing suppliers across the UK
• 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants
• After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant
• Recommend a friend scheme
• Wagestream - access a share of your earned wages whenever you need it
• Employee of the month award
• Monthly team building eventsAnnual celebration

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

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