Assistant Customer Success Manager

Arca Resourcing Ltd; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A progressive engineering company in Bristol is seeking an Assistant Customer Success Manager to support technical clients and drive satisfaction. The ideal candidate will have a strong technical background, particularly in mechanical and electrical systems, and relevant experience in customer-facing roles. This position offers opportunities to work with high-performance automotive clients and contribute to complex simulator solutions. The role comes with competitive benefits and a collaborative company culture.

Benefits

Life and private medical insurance

25 days annual leave

Cycle to Work and electric vehicle schemes

Qualifications

• Experience in a customer-facing or support role within the automotive or related industry.
• Strong understanding of mechanical and electrical systems.
• Highly organised and able to manage multiple priorities under pressure.

Responsibilities

• Acting as the primary technical support contact for customers.
• Building and maintaining trusted client relationships.
• Collaborating with internal engineering teams to resolve technical queries.

Skills

Technical support

Relationship management

Excellent communication

IT-savvy

Education

Background in Engineering or Automation

Tools

Service ticketing systems (e.g. Freshservice)

Job description

Overview

ARCA is partnered with a rapidly growing engineering company that's disrupting the automotive and motorsport simulator industry through next-generation motion simulation technology. They are seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions. Location: Bristol - onsite 4 days a week.

This is a client-facing position that blends technical support, relationship management, and commercial insight. The role serves as the first point of contact for customers and requires a strong technical background in mechanical and electrical systems, ideally with experience in the automotive or automation sectors.

Responsibilities

• Acting as the primary technical support contact for customers
• Building and maintaining trusted client relationships
• Collaborating with internal engineering teams to resolve technical queries
• Supporting the commercial team with proposal development
• Identifying upsell and cross-sell opportunities based on customer needs
• Monitoring industry trends and competitor activity
• Assisting in the setup and optimisation of IT systems to enhance support services
• Coordinating logistics for maintenance and on-site customer visits
• Contributing to spares inventory management and health monitoring systems
• Ensuring timely, efficient service aligned with SLAs and KPIs

Ideal Candidate

• Background in Engineering, Automation, or a similar technical field
• Experience in a customer-facing or support role within the automotive or related industry
• Strong understanding of mechanical and electrical systems
• Commercially aware, with the ability to identify value-added opportunities
• Excellent communication and interpersonal skills
• Highly organised and able to manage multiple priorities under pressure
• IT-savvy, with experience using service ticketing systems (e.g. Freshservice)
• Familiarity with motorsport environments or production downtime challenges (preferred)
• Comfortable with data-driven decision-making and reporting

What You’ll Gain

• Direct interaction with high-performance automotive and motorsport clients
• Involvement in delivering complex simulator systems with cross-functional teams
• Opportunities to influence customer satisfaction and service strategy
• Broad technical exposure across both software and hardware environments
• Hands-on experience in supporting advanced motion simulation technology

Company Culture and Benefits

This company fosters a fast-paced, open, and innovation-led culture where team members operate in a flat, hands-on structure. Curiosity, creativity, and experimentation are core to how they work.

Benefits include:

• Life and private medical insurance
• 25 days annual leave
• Cycle to Work and electric vehicle schemes

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Supply Chain, Engineering, and Product Management
• Industries: Robotics Engineering and Engineering Services