Assistant Branch Manager

Huws Gray Group; Ellesmere Port; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in Ellesmere Port is seeking an Assistant Branch Manager to support branch operations and enhance customer experience. The ideal candidate will provide excellent customer service, mentor the team, and drive business growth. Training opportunities will be provided to help you succeed in this key role. A great work-life balance and various benefits await, including holidays, bonuses, and discounts across brands.

Benefits

23 days’ holiday plus bank holidays

Company bonus scheme

Contributory pension and life assurance

Discounts on high street retailers

Training and development programmes

Qualifications

• Passion for leadership and customer service is essential.
• Willingness to learn and grow through training provided.

Responsibilities

• Provide outstanding service to customers.
• Act as the main contact when the Branch Manager is away.
• Grow and develop business opportunities.
• Support and mentor the team.
• Ensure safety compliance in the branch.

Skills

Customer service

Leadership

Business development

Job description

Assistant Branch Manager – Huws Gray Ellesmere Port- Step Up. Support the Team. Help Drive the Branch Forward.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We’re now looking for an Assistant Branch Managerto join the team at our Ellesmere Portbranch. As an Assistant Branch Manager, you’ll play a key role in ensuring the smooth running of the branch, supporting the team, and creating a great experience for our customers.

What you’ll be doing:

• Providing an outstanding and welcoming service to every customer
• Acting as the main point of contact when the Branch Manager is away
• Growing and developing business opportunities with new and existing customers
• Supporting and mentoring your team to unlock their full potential
• Ensuring everyone that works at our visits your branch is safe and follows our company procedures

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.

What you’ll bring:

You don’t need to tick every box—if you’re passionate about leadership and customer service, we want to hear from you. We’ll give you the training and support you need to succeed, so while industry knowledge or experience in a leadership role is an advantage, it’s not essential.

What’s in it for you:

We believe great work should be recognised and rewarded. Here’s what you can expect:

• 23 days’ holiday, plus bank holidays (31 days per year)
• Company bonus scheme, based on performance
• Contributory pensionand life assurance
• Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discountacross our group brands
• Attraction and travel discounts
• Training and developmentprogrammes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.