Asset Manager

Unitedplantservices; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading asset management firm is seeking an Asset Manager based in the UK. The successful candidate will oversee onsite repairs, monitor asset maintenance costs, and maintain customer satisfaction through effective communication. Ideal candidates will have technical knowledge of plant machinery and strong interpersonal skills for complaint resolution. This permanent role offers a competitive benefits package and the opportunity for professional development within the organization.

Qualifications

• Experience dealing with customer concerns to their satisfaction.
• Technical experience with plant machinery.
• Strong communication and relationship-building skills.

Responsibilities

• Monitor quality and service delivery of onsite repairs.
• Ensure maintenance costs are kept within budget.
• Advise on machine application and provide alternatives.

Skills

Customer complaint resolution

Technical knowledge of plant machinery

Interpersonal skills

Commercial awareness

Computer literacy

Job description

The Opportunity: Asset Manager

Contract: Permanent

Location: North and Scotland

United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

The Impact you will have:

• Direct interaction and communication with sites and Quarry Management
• Monitor quality and service delivery of onsite repairs to customers assets, ensure engineers are working in compliance with mandatory requirements
• Ensure asset maintenance costs are kept within budget by offering economic repair options and assess viability of asset against replacement options
• Support managers in investigating customer complaints and advising on suitable corrective action
• Monitor machine health through Oil sample and diagnostic reports
• Support call centre team with technical and onsite feedback
• Cover relevant Field Service Control during annual leave
• Advise on machine application and offer suitable alternative options where applicable
• Carry out machine inspections where required, manage damage & onsite rental process
• Ensure daily check process is carried out and assist in training inc Toolbox talks
• Seek out continuous improvement initiatives.
• Work closely with the UP in-house Engineering team
• Promote company vision, values, and positive safety philosophy.

What will help you to excel in this role:

• Experience of dealing with customer concerns/complaints to the customers satisfaction
• Experience of plant machinery at a technical level including the relevant applications in the field
• Strong interpersonal skills allowing the ability to communicate effectively and build relationships at all levels including complaint resolution
• Extensive commercial awareness is key with a full understanding of P&L control and Balance Sheet Governance
• Knowledge of plant machinery at a technical level including the relevant applications in the field
• Interpersonal skills allowing the ability to communicate effectively and build relationships at all levels including complaint resolution.
• Computer literacy with good written and report writing abilities
• Experience in managing multiple OEM brands encompassing Core Quarry and ancillary products.

What’s next

• If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
• Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
• If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met