Arrears Recovery & Tenancy Support Officer

GreenSquareAccord; Birmingham; On-site; GBP 33,000 - 38,000; Full time

Job summary

A community housing organization in Birmingham seeks an Arrears Management Officer to oversee debt recovery and customer service. The ideal candidate has experience in arrears management, possesses excellent communication skills, and understands the challenges faced by vulnerable residents. Responsibilities include liaising with agencies and ensuring accurate record-keeping. A DBS check is mandatory upon offer acceptance. Competitive salary with a comprehensive benefits package, including flexible working and health support.

Benefits

25 days annual leave (increasing to 30)

Day off for birthday

Cycle to work scheme

24/7 online GP appointments

Employee Assistance Programme (EAP)

Qualifications

• Previous experience in arrears management or debt recovery.
• Ability to handle confidential data and maintain records.
• Familiarity with court processes is beneficial.

Responsibilities

• Manage arrears and improve income streams.
• Liaise with local authorities and other agencies.
• Prepare and present cases in court when necessary.

Skills

Arrears management

Debt recovery

Excellent communication skills

Empathy

Target-oriented

Education

Experience in income management

Knowledge of welfare benefits

Job description

A community housing organization in Birmingham seeks an Arrears Management Officer to oversee debt recovery and customer service. The ideal candidate has experience in arrears management, possesses excellent communication skills, and understands the challenges faced by vulnerable residents. Responsibilities include liaising with agencies and ensuring accurate record-keeping. A DBS check is mandatory upon offer acceptance. Competitive salary with a comprehensive benefits package, including flexible working and health support.