Arrears Management & Special Servicing Manager

Enra Group; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services organization in Watford is seeking individuals to assist customers facing payment difficulties, ensuring adherence to Treating Customer Fairly principles. Responsibilities include contacting customers, developing repayment plans, and reviewing third-party invoices. The ideal candidate will possess strong negotiation skills and be calm under pressure. Experience in Customer Service or Arrears Management is preferred. This role offers an opportunity to work within a dynamic team and contribute to customer satisfaction.

Qualifications

• Experience in Customer Service, Arrears Management, or Litigation within Financial Services is preferable.

Responsibilities

• Assist customers with payment difficulties over the phone.
• Contact customers in arrears to create payment plans.
• Ensure adherence to Treating Customer Fairly principles.
• Develop processes for decision-making within mandate.
• Chase loans approaching term end for exit planning.
• Review invoices from third parties for accuracy.
• Handle all collections and litigation loans via email and post.
• Manage complex litigation cases outside standard processes.
• Issue redemption figures as per process.

Skills

Good telephone skills

Ability to work as part of a team

Attention to detail

Strong negotiation skills

Self-motivated

Proactive

Logical and organised

Education

Degree level education

Job description

A financial services organization in Watford is seeking individuals to assist customers facing payment difficulties, ensuring adherence to Treating Customer Fairly principles. Responsibilities include contacting customers, developing repayment plans, and reviewing third-party invoices. The ideal candidate will possess strong negotiation skills and be calm under pressure. Experience in Customer Service or Arrears Management is preferred. This role offers an opportunity to work within a dynamic team and contribute to customer satisfaction.