Area Operations Manager

Well Pharmacy Ltd; Glasgow; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading pharmacy chain is seeking an experienced Area Operations Manager to oversee 8–15 community pharmacies in Glasgow. The successful candidate will lead a high-performing team to deliver outstanding patient care and ensure compliance with all operational standards. This role demands a proactive leader with experience in pharmacy management, a passion for patient interaction, and a strong understanding of NHS operations. Join us to shape the future of community healthcare and make a tangible impact in your role.

Benefits

Competitive salary

Strong community focus

Professional development opportunities

Qualifications

• Proven experience in field or multi-site management, ideally within pharmacy.
• Strong understanding of Pharmacy First and operational delivery.
• Experience managing BAU operations and cross-regional working.

Responsibilities

• Manage performance and development of 8–15 pharmacies.
• Drive delivery of Pharmacy First and NHS services.
• Ensure compliance with GPhC standards and quality.

Skills

Field or multi-site management

Understanding of Pharmacy First

Commercial and analytical capability

Excellent communication skills

Planning and organizational skills

Job description

## Overview of the role**Glasgow & Surrounding Area**We’re looking for an experienced **Area Operations Manager** with a proven background in **multi-site pharmacy management** to lead and inspire a portfolio of community pharmacies across the Glasgow area.This is a hands-on, fast-paced leadership role for someone who **thrives in pharmacies**, loves engaging with colleagues and patients, and is motivated by delivering **tangible, measurable results** including the successful delivery of **Pharmacy First**.If you’re confident you can demonstrate the following, then read on ## **About You**You’re a leader who:* Thrives on **colleague and patient interaction*** Is passionate about spending **90% of your time in pharmacies*** Works at pace while maintaining **high levels of accuracy*** Is **resilient**, adaptable, and enjoys constant change and challenge* Is motivated by **leading teams** to deliver real, measurable performance improvements## **The Role**As an **Area Operations Manager**, you’ll be responsible for the overall management, performance and development of **8–15 pharmacies**. You’ll build capable, high-performing teams that deliver an outstanding community pharmacy experience, while ensuring patient safety, quality, compliance and strong commercial performance.A key focus of the role will be the **effective implementation and delivery of Pharmacy First**, ensuring services are embedded, well-promoted and consistently delivered across your area.## **Key Responsibilities**### **Operational Excellence*** Visit each pharmacy **at least every two weeks**, leaving clear, SMART actions to drive performance* Support and embed our **Delivering Well** strategy by aligning pharmacy activity to corporate objectives* Drive delivery of **Rx growth, Pharmacy First, other NHS and private services, and OTC sales** in line with agreed budgets* Ensure excellent standards through full compliance with processes and procedures* Monitor competitor activity and identify opportunities to grow market share### **Patient Safety, Quality & Standards*** Ensure all pharmacies meet **GPhC standards** and NHS contractual requirements, including those relating to **Pharmacy First*** Complete first-line investigations into **Patient Safety Incidents (PSIs)** and Controlled Drug discrepancies* Ensure delivery of all NHS quality standards### **Delivering Outstanding Care*** Ensure teams actively promote and deliver **Pharmacy First**, all other NHS and private services* Ensure all complaints and incidents are reported, resolved or escalated appropriately* Build and maintain strong relationships within the **local healthcare community**, supporting local referral pathways for Pharmacy First* Ensure teams offer tailored advice and products to support prevention, treatment and wellbeing### **High-Performance Teams*** Recruit, develop and retain **trained, motivated and capable teams*** Actively manage performance through coaching, feedback and formal reviews, with a strong focus on service delivery* Identify and develop internal and external talent to build a strong **talent pipeline*** Ensure clear communication so everyone understands their role, priorities and objectives* Commit to your own development and foster a culture of **continuous learning**## **Knowledge, Skills & Experience**Essential:* Proven experience in **field or multi-site management**, ideally within pharmacy* Strong understanding of **Pharmacy First** and its operational delivery* Experience managing BAU operations, cross-regional working, relief teams and/or project work* Strong commercial and analytical capability* Excellent communication, coaching and feedback skills* Strong planning and organisational skills with the ability to manage competing priorities* Ability to build effective professional networks based on trust and credibility* Sound understanding of the **NHS contract** and **GPhC standards**Desirable:* A strong understanding of the **UK pharmacy market and profession**### We reserve the right to close this vacancy prior to the advertised closing date.### About the CompanyFor over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.**‘Together we make a difference’**### Area Operations Manager* **Salary** Competitive* **Vacancy ID** well/TP/22/10994* **Contract Type** Permanent - Full Time* **No. Hours per week** 39* **Closing Date** 14 February, 2026* **Job Category** Field Operations* **Division / Function** Division 8 Scotland and Northern Ireland* **Location** Glasgow, United Kingdom (Incl. Northern Ireland)* **Posted on** 15 January, 2026