Apprentice CX Advisor - B2B Customer Support

Johnson Controls Inc.; Manchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology company is seeking an Apprentice Customer Experience Advisor in Manchester. This office-based role for 5 days a week focuses on providing exceptional customer support within a B2B environment. Ideal candidates will possess strong communication and problem-solving skills to manage and resolve customer issues effectively. The apprenticeship will involve learning all aspects of customer services to deliver a phenomenal customer experience and ensure high satisfaction levels. Apply now to begin your journey with us!

Qualifications

• Strong interest in creating amazing customer experiences.
• Ability to manage and resolve customer issues.
• Understanding of B2B customer service operations.

Responsibilities

• Answer inbound calls from customers.
• Manage and resolve customer complaints.
• Support customers through dissatisfaction periods.

Skills

Effective communication skills

Problem-solving skills

Team spirit

Passion for technology and engineering

Job description

A leading technology company is seeking an Apprentice Customer Experience Advisor in Manchester. This office-based role for 5 days a week focuses on providing exceptional customer support within a B2B environment. Ideal candidates will possess strong communication and problem-solving skills to manage and resolve customer issues effectively. The apprenticeship will involve learning all aspects of customer services to deliver a phenomenal customer experience and ensure high satisfaction levels. Apply now to begin your journey with us!