Applications Support Analyst (Acturis)

NFP Canada Corp; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance firm in Birmingham is seeking an Applications Support Analyst to ensure seamless operations across its insurance platforms. You'll serve as the first point of contact for application-related issues and provide excellent user support. The ideal candidate has strong troubleshooting skills, Acturis platform knowledge, and excels in customer service. This position offers hybrid working opportunities and numerous employee benefits.

Benefits

Matched employer pension contributions

Comprehensive private healthcare

Generous annual leave allowance

Lifestyle discounts

Social events

Qualifications

• Experience supporting end users in insurance, claims, and finance.
• Ability to escalate issues to third-party providers.
• Capacity to train others and work dependably.

Responsibilities

• Support employees via various channels.
• Assist with application issues and future acquisitions.
• Log and manage incidents using ticketing systems.

Skills

Troubleshooting skills

Acturis platform knowledge

Excellent communication

Customer service skills

Problem-solving skills

Tools

Enterprise-level service desk systems

Job description

Applications Support Analyst (Acturis) – Technology Team

We’re hiring an Applications Support Analyst (Acturis) to support our core insurance platforms and ensure seamless operations across the business. You will be the first point of contact for application-related support and change requests, particularly within insurance broker management systems, working closely with the Senior Analyst.

Qualifications we’re looking for:

• Experience supporting end users including insurance accounts, claims and finance handlers
• Troubleshooting skills with escalation to third-party providers as needed
• Strong Acturis platform knowledge and understanding of data structures preferred
• Proficiency with enterprise-level service desk systems
• Excellent communication, customer service and problem-solving skills
• Ability to train others, share knowledge, take initiative and work dependably

Responsibilities

• Supporting employees via phone, in-person, or other channels, ensuring excellent service and thorough documentation
• Assisting with application issues, future acquisitions and business integrations
• Logging and managing incidents and service requests using enterprise-level ticketing systems
• Supporting application integration, data migration and onboarding processes during acquisitions

About NFP

Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specializes in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• Working in a dynamic, fast-paced organisation in an exciting industry
• The opportunity to do globally impactful work from day one
• Learning from industry and business line specialists with decades of experience
• A huge variety of projects to work on and challenges to solve
• People First culture, which illustrates our commitment to wellbeing and development
• A rich suite of employee benefits and out-of-work perks

The great benefits we offer

Finances

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

• Comprehensive private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program helping local schoolchildren take their first steps into work

Social

• Two large employee events every year for summer and Christmas
• Out-of-work events and socials to get to know your team better
• Good office locations with opportunities to socialise outside of work

Inclusion and belonging

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure fair treatment of all employees
• Access to Business Resource Groups that support multiple key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.