Application Support Specialist (L2/L3)

Sofyne; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions provider in London is looking for an Application Support Specialist (L2/L3) to manage client expectations and provide technical assistance. Ideal candidates will have an IT background with skills in SQL and C# or JavaScript. Responsibilities include analyzing issues, managing application deployments, and conducting audits. This role offers opportunities for technical growth within the company and requires a strong customer orientation.

Qualifications

• Experience with on-site manufacturing and logistics execution software implementations.
• Knowledge of Lean, Six Sigma, and Supply Chain principles is a plus.

Responsibilities

• Manage client expectations based on SLA's for support issues.
• Provide technical assistance to key users deploying solutions.
• Analyze issues and propose solutions or workarounds.
• Manage application releases and deployments.
• Conduct audits for sites under support.

Skills

Problem-solving skills

Customer orientation

Ability to prioritize tasks

Communication skills

Education

IT background

SQL skills

C# or JavaScript skills

Tools

C#

HTML

CSS

jQuery

.NET

Job description

Join to apply for the Application Support Specialist (L2/L3) role at SOFYNE

SOFYNE Active Technology integrates and deploys PLM (Product Lifecycle Management) and MES (Manufacturing Execution System) solutions to support more than 30 major industrial accounts (aerospace, defense, automotive, luxury, etc) in their digital transformation. Present in France and Europe, our team is involved from the upstream phase of projects to production implementation and support. Our innovation and development department implements innovative solutions in the context of industry 4.0 projects.

Responsibilities

• Managing client expectations for the priority of support issue following strict SLA’s e.g. P1, P2, P3.
• Offering activities of technical assistance to the key users in charge of the deployment of the solution on every site.
• Offering activities of technical assistance to the site that have already deployed the solution in production.
• Analyzing the issues and proposing definitive solutions or workarounds to meet the needs.
• In charge of the corrective code necessary to the maintenance activity.
• In charge of the management of the application releases and application software deployment.
• Performing audits for every site concerned by the support activity from a technical and organizational point of view.
• Participating in the improvement of internal tools and process.
• Building out a knowledge repository for all support queries and fixes.
• Support 7 AM to 7 PM managed on 8-9 hours shifts.
• Willingness to travel to the customer site.

What We Expect From You

• Customer services integrity and confidence
• Personable and committed
• Personal professional learning
• Self-motivated and diligent
• Results-oriented
• Good problem-solving skills
• Ability to prioritize tasks and to work effectively under pressure
• Strong customer orientation
• Responsibility and good communication skills

Technical Skills - Required

• IT background with SQL and C# or JavaScript skills

Desirable

• Experience with on-site manufacturing and logistics execution software implementations
• Knowledge of C#, .NET, HTML, CSS, jQuery
• Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset

Depending on your level of experience, you will go through an internal training program to develop your technical skills related to the implementation of MES solutions. Joining Sofyne Active Technology will allow you to develop and improve your technical skills and give you the possibility to grow in the technical and/or functional areas as well as to move forward in your career thanks to internal opportunities.

About Us

SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005. We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0. With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers. Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defence, consumer products and luxury sectors. All this acquired knowledge is what enables us to best understand how these evolutions impact manufacturing information systems. Sofyne Active Technology is certified with the international standard ISO27001.

Key Figures

• 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
• 200 experts
• 35 customers (ranked in the Fortune Global 500)
• 30 000 days of project / year
• 1350 training days (2024)