Airport Passenger Service Agent - Flexible Shifts

Jet2careers; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline company in London Gatwick seeks passionate Passenger Service Agents to ensure a smooth travel experience for customers. This role involves providing outstanding customer service, assisting at check-in, and maintaining safety protocols. Candidates should be adaptable, calm under pressure, and thrive in a team environment. The position offers an hourly rate of £15.00, a range of benefits, and contracts of 20 or 30 hours per week, with a variety of shift patterns.

Benefits

Hourly rate of £15.00

Discretionary profit share bonus

Free car parking

34 days holiday entitlement

Recommend a Friend scheme (£250)

Colleague discounts on holidays

Annual pay review

Paid training course

Qualifications

• No previous experience required; passion for customer service is key.
• Ability to work in a physically demanding, fast-paced environment.
• Self-motivated and proactive in problem-solving.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers with check-in and self-service kiosks.
• Follow safety and security procedures diligently.
• Effectively communicate during disruptions and delays.

Skills

Customer service

Ability to stay calm under pressure

Adaptability

Teamwork

Initiative

Job description

A leading airline company in London Gatwick seeks passionate Passenger Service Agents to ensure a smooth travel experience for customers. This role involves providing outstanding customer service, assisting at check-in, and maintaining safety protocols. Candidates should be adaptable, calm under pressure, and thrive in a team environment. The position offers an hourly rate of £15.00, a range of benefits, and contracts of 20 or 30 hours per week, with a variety of shift patterns.